A few days ago I ordered a frame from pricepoint.com. I was debating between model years and fired off an email because of pictures on the site. One model year older had a through axle pictured, the current year did not. I was told via email that the current model only came with qr dropouts and ordered the older frame.
The frame shows up with a qr rear end. I called them and got no satisfaction from the CS rep. I called the sales manager who tried to get me to wait and buy a conversion kit that's coming in a month or so. He offered to email me a return label (shipping would be on me). I asked about an exchange based on my email, the product description, and the picture posted on their site (which has since been removed). I was told that an exchange would cost me return shipping, shipping, the price difference, and tax on the difference. I asked about free shipping and/or no sales tax on a rear hub figuring I had nothing to lose. I even offered to drive the frame up and swap them out to avoid the shipping and was told that they do not deal directly with the public.
So, the long and short of it is Price Point certainly won't be seeing any more of my money. I'm a little angry that an apology wasn't had even though it was clearly their mistake. Such is life I guess...
The frame shows up with a qr rear end. I called them and got no satisfaction from the CS rep. I called the sales manager who tried to get me to wait and buy a conversion kit that's coming in a month or so. He offered to email me a return label (shipping would be on me). I asked about an exchange based on my email, the product description, and the picture posted on their site (which has since been removed). I was told that an exchange would cost me return shipping, shipping, the price difference, and tax on the difference. I asked about free shipping and/or no sales tax on a rear hub figuring I had nothing to lose. I even offered to drive the frame up and swap them out to avoid the shipping and was told that they do not deal directly with the public.
So, the long and short of it is Price Point certainly won't be seeing any more of my money. I'm a little angry that an apology wasn't had even though it was clearly their mistake. Such is life I guess...
