About a month ago, I went to LBS that sells Santa Cruz and ordered a couple of pinch bolts for the swingarm of my Heckler. Haven't shown up yet. A couple of weeks ago, I put a pretty good ding in the swingarm, so I asked LBS for quote on new one, they called back, said $250-, you can deal with factory direct if you wish... A week ago, I emailed factory, received no response... Today on a ride the *&%# swingarm pivot disassembled itself for maybe the third time, and a piece disappeared in the process. Called factory... Please hold... OK, I'll connect you to small parts... Sorry, he's talking to someone else, please levae a message... Leave message... Get callback from real nice person, ask for pivot bolt cap, he says he'll send it at no charge... Ask about swingarm, have to talk to warranty guy (I'm not requesting warranty coverage, just want to buy it)... Warranty guy's busy, leave message... Get callback, establish what model year we're talking about, different prices for anodized vs. powder coat... Discover that they want me to send in swingarm and wait for replacement, even though it's an outright purchase. Very odd company. High points both for friendliness and for confusion factor.