This is a shot in the dark but does any one have the e-mail address to willie in the warranty dept. at santa cruz? 
Santa cruz warranty
- Thread starter thruster
- Start date
thank you for the info my computer won't let me get on there website.
No I haven't seen that just been having a hell of a time trying to have someone to call me back on warranty of my super8 was told I could get a 2004 v10 at for 1150. I think that I just might buy a turner dhr instead at least I can get through to someone.
Thanks again
Thanks again
I was in the same position when i cracked my 2nd swingarm on my super 8. Warrenty V10 for cheap or a turner DHR. I went for the turner and couldn't be happier, i like to feel what the bike is doing rather then mash through stuff. If they had offered the new monoque V10 as warrenty it may have been a differant story but they won't do it.thruster said:
Matt.
Yo, just call Santa Cruz and ask to talk to him. Worst case you'll get his voice mail. Otherwise, just tell the bitchy switchboard lady you want to hold 'till he's off the phone. Then again, if he's at Eurobike, he probably won't answer the phone.
They won't answer the phone anyway, their CS sucks IMO.
I agree they won't answer the phone and when you leave a voice mail they don't return calls. So heres to you santa cruz :nuts: I will not buy a bike from you again until your CS gets better. So I guess I will get a Ventana El cuervo or a turner dhr just depends on which will hold up better to the drops and jumps and CS. I here that turner has a great CS but will there bike hold up to the none racer abuse I am going to put it through.
Just one question... are you the original owner?
Why do you asked i was already told it didn't matter by santa cruz a while back (after spending almost 2 weeks to get some one on the phone) an I can get a 2004 v10 for 1150 so that onlt 350 less the the price they are asking for with no replacement.
Because IT DOES MATTER!!!!!! If you are not the first owner you have NO warranty. S.O.P. (standard operating procedure)thruster said:
do you work for SC now? why do you care so much?- it's not like he porously broke his frame!dhtahoe said:
Maybe you should try e-mail. I have had excellent CS from SC when using E-mail. I never bothered to pick up the phone because they always e-mail back pretty quickly.Matt D said:
The warranty is an agreement between the original owner and the manufacturer (not between the manufacturer and everyone else) that is why!Acadian said:do you work for SC now? why do you care so much?- it's not like he porously broke his frame!
I understand that..I'm just busting Mike's balls because he suddenly became this SC enforcer since he started riding a V10Mtb_Rob_FL said:
So does a sales receipt with may name on it count from a bike shop I never sent the warrenty card in.
Maybe if Santa Cruz employees would spend less time on the net am more time answering calls this would happen.
I don't really care any more I am ordering a different bike.
Maybe if Santa Cruz employees would spend less time on the net am more time answering calls this would happen.
I don't really care any more I am ordering a different bike.
So which bike should it be turner dhr or Ventana El curevo? I can't make up my mind.
Probably, give it a try.thruster said:
IMO its much better to have something in writing anyway. Not to mention if there is a problem it is much easier to follow up. Just keep the e-mail and fwd it back until the problem is resolved. It leaves a nice annoying (if necessary) paper trail.thruster said:
Thanks LUC someone needs to do it.Acadian said:
And yes as a pro rider riding for Santa Cruz I do have a certain responsibility to my sponsor. This is one (not the only reason) Karpiel had such a hard time. People used to call him ALL THE TIME and say " I bought this frame from a friend that bought it from one of you riders, and now I broke it JUST RIDING and if you don't fix it I will tell everyone that you suck. Go buy a CRF 450 second hand crash it a bunch and see if Honda will warranty that sub-frame that broke. This is why our industry is struggling. And Luc when else have I been an enforcer. The Karpiel thing had nothing to do with SC thing. Jan just wasn't getting people the bike that they PAID for. 
I don't really think that the indrusty is struggling maybe SC but I find it had to believe. I would perfer to do business with a company that has great CS to bad SC is not one of them they do make good bikes but need to work on the rest. So long SC hello Ventana.
Hahaha.... that is the most stupid reply i have seen. Im upgrading to an avy becasue i like them and i had one on my super 8. Avys are great shocks, so smooth. I would have replaced the 5th element on the v10 had i got that as well. I would take a romic over a fifth anyday, i don't like SPV shock at all.me89 said:
Besides, you don't know me, my riding style or anything else for that matter so keep your opinions to yourself. :nuts:
if you wanted me to keep my opinions to myself then why did you make a post asking what shocks i should get to replace the romic. im sorry if you were offended by my tiny little opinion but it the truth that you were wanting to replace the romic and thats great that you would replace the 5th on the v10. you obviously didnt read on when i said OTHER PIGGYBACKED SHOCKS. like the avy or the fox.
ohh and get the ventana great name with the turner but if you want the piggyback reseivor you have to get a remote (can you buy just the remote for a shock?) for it or just buy the avy.
ohh and get the ventana great name with the turner but if you want the piggyback reseivor you have to get a remote (can you buy just the remote for a shock?) for it or just buy the avy.
I don't want to make you look like an ass or anything, but if you actually read the post it was a guy called Hrelp that was asking the question about the romic. I was offering to post a pic of my 04 turner with avy on it.me89 said:
-Matt.
