So sorry, please allow me to clarify. Prior to reading the above comments, I have only heard good things about i9. And I have literally seen hundreds of sets of them over the years locally.
You can say my experiences are a sample size of one. But when I call them and say my freewheel bearing disintegrated, and they send me a band-aid redesigned freewheel, that mine was far from an isolated event.
I've had a set of I9 29er wheels since 2008 and had them on two different bikes. I rode almost the entirety of the Kokopelli trail with the rear missing a spoke when I broke it on like mile two. Industry rebuilt it for me in 2012 (I think) and they were quick about it. While I don't doubt Westy's experience, mine has been the exact opposite. I couldn't be happier and would totally buy another set.
