Quantcast

Shop monkies

Discussion in 'The Lounge' started by greenchris, Feb 27, 2008.

  1. greenchris

    greenchris Turbo Monkey

    Rep/Likes:
    5 / 0
    Joined:
    Jun 24, 2005
    Messages:
    1,383
    Location:
    DA BEARS.
    So, I could possibly be employed by my favorite lbs after this weekend. I was wondering if any of you insightful monkies could give me any tips for a first time shop workers?
     

    Please register to disable this ad.

  2. Wingnut

    Wingnut Turbo Monkey

    Rep/Likes:
    10 / 89
    Joined:
    Nov 12, 2003
    Messages:
    1,410
    Location:
    Sorry, I'm Canadian ..sorry...
    Don't stress.

    Stress = Fail

    You have to be calm, cool , and yourself to make it at the LBS....
     
  3. MMcG

    MMcG Ride till you puke!

    Rep/Likes:
    5 / 4
    Joined:
    Dec 10, 2002
    Messages:
    15,466
    Location:
    Burlington, Connecticut
    Know your product and the product of your competitor's brands.
     
  4. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    are you wrench or sales?
     
  5. jimmydean

    jimmydean The Official Meat of Ridemonkey

    Rep/Likes:
    175 / 1,543
    Joined:
    Sep 10, 2001
    Messages:
    29,090
    Location:
    Portland, OR
    Wake and bake.
     
  6. greenchris

    greenchris Turbo Monkey

    Rep/Likes:
    5 / 0
    Joined:
    Jun 24, 2005
    Messages:
    1,383
    Location:
    DA BEARS.
    Ha, funny you say that... My interview I believe will go as follows...
    Bossman: You want a job
    Me: yes
    BM: Don't come to work high
    Me: okay
    BM: don't bring your dog to work
    Me: okay
    BM: your hired

    LO- Mostly sales but one of my good friends is the head mechanic so he'd be teaching me all kinds of stuff so I could build bikes/and do minor repairs
     
  7. jimmydean

    jimmydean The Official Meat of Ridemonkey

    Rep/Likes:
    175 / 1,543
    Joined:
    Sep 10, 2001
    Messages:
    29,090
    Location:
    Portland, OR
    That sucks, I thought the only 2 reasons people worked in a shop was the absence of sober and dogs.
     
  8. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    Cool.

    So which shop? I'm gonna come in and ask you to list in order both product lines for Campy and Shimano road groups. If you fail, I'll kill you.

    Seriously, I heard a chick at Performance say that Tiagra was the lowest and 105 was above Ultegra. Idiots.

    Also, try to actually understand your client's needs. Like if they have an injury that you can work around instead of putting them on the wrong bike.
     
  9. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    Ah, working in a record shop in the late 80s.

    First time I did cocaine was with my boss while we tried to destroy the speakers around the store with volume. His wife was hawt.
     
  10. geargrrl

    geargrrl Turbo Monkey

    Rep/Likes:
    5 / 1
    Joined:
    May 2, 2002
    Messages:
    2,379
    Location:
    pnw -dry side
    serious advice:
    don't discount/prejudge based on appearance or gender.
    is, assume that the fat person wants a comfort bike and not a real bike; that a chick doesn't know anything, etc.

    gg
     
  11. Nick

    Nick My name is Nick

    Rep/Likes:
    297 / 2,541
    Joined:
    Sep 21, 2001
    Messages:
    13,850
    Location:
    behind you, don't wait up.
    sounds like good advice here too.
    yea, so what shop?
     
  12. buildyourown

    buildyourown Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Feb 9, 2004
    Messages:
    4,857
    Location:
    South Seattle
    Learn as much as you can about all facets of cycling. I'm not a roadie but I worked in a primarly roadie shop. Learning all about how to run chris king hubs on a campy bike will help you. Never sit on you butt. Bike shops have lots of down time. Make yourself busy by cleaning, organizing or learning about all the different product lines so when a customer comes in you can make legit recommendations.
     
  13. H8R

    H8R Cranky Pants

    Rep/Likes:
    7 / 4
    Joined:
    Nov 10, 2004
    Messages:
    13,983
    Find out which brands they sell, go to the manufacturers web sites and pull down all the spec sheets, pdf's and manuals you can and start studying.

    Read up on bike fit too, this is one of (if not the) most important elements of sales.

    Ask the wrenches about their assembly and adjustment standards. You want to have all the bikes on the floor dialed in to an "average" adjustment, (seatpost, handle bars, etc) then make minor tweaks before test rides. make sure they are reset to average before they go back on the floor.

    Every bike on the floor should be adjusted to shift and brake perfectly. Bikes that brake well and shift smoothly sell fast. If you notice anything that isn't adjusted right, give it to a wrench to remedy it.

    DO NOT LEND ANY TOOLS TO A CUSTOMER, even for a second. Once this happens, customers will start to expect it and tools will disappear. (exception: tire levers and air)
     
  14. greenchris

    greenchris Turbo Monkey

    Rep/Likes:
    5 / 0
    Joined:
    Jun 24, 2005
    Messages:
    1,383
    Location:
    DA BEARS.
    Thanks for the serious advice peeps!
    Nick- I'll let ya know when I get hired don't want to spoil anything..
     
  15. greenchris

    greenchris Turbo Monkey

    Rep/Likes:
    5 / 0
    Joined:
    Jun 24, 2005
    Messages:
    1,383
    Location:
    DA BEARS.
    H8R and geargrl thank you!
     
  16. jimmydean

    jimmydean The Official Meat of Ridemonkey

    Rep/Likes:
    175 / 1,543
    Joined:
    Sep 10, 2001
    Messages:
    29,090
    Location:
    Portland, OR
    Just don't be an ass to people. I remember a guy that used to work at a shop I frequent. A dude came in looking for a seat post for his cheap ass bike. He didn't bring the bike with him thinking all seat posts were the same size (I never understood why there wasn't a standard either).

    Customer: I need a seat post for my bike.
    Dude: What size?
    Customer: I don't know, it's a mountain bike.
    Dude: Walks over to the wall of post, "Is it this one? Or this one? Or this one?"
    Customer: I don't know, I didn't know they were different sizes.
    Dude: Come back when you know what you're looking for!

    Dude was fired minutes later. I lol'ed.
     
  17. H8R

    H8R Cranky Pants

    Rep/Likes:
    7 / 4
    Joined:
    Nov 10, 2004
    Messages:
    13,983
    Excellent advise.

    Last shop I worked at, our heaviest customer dropped major coin on two really nice road bikes. He rode them to death, then spent major coin on maintenance.

    Greet every customer from square one.
     
  18. r464

    r464 Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2006
    Messages:
    2,608
    Location:
    Earth
    You can lend them air, but don't let them keep it!
     
  19. AngryMetalsmith

    AngryMetalsmith Business is good, thanks for asking

    Rep/Likes:
    316 / 1,960
    Joined:
    Jun 4, 2006
    Messages:
    14,144
    Location:
    I have no idea where I am
    You like to smell your own farts, don't you.
     
  20. sanjuro

    sanjuro Tube Smuggler

    Rep/Likes:
    7 / 0
    Joined:
    Sep 13, 2004
    Messages:
    17,472
    Location:
    SF
    The 2 mistakes I see with beginning bike shop employees is not tightening bolts enough and not being friendly enough.

    I wouldn't worry what you know: most people will recognize that you are a newbie and not trouble you with anything too complicated.

    The number one mistake I see with beginning employees is that the bolts are not tight enough, particularly the stem bolts. Don't go crazy when you tighten them either, i.e. strip them, but be careful and check your work afterwards.

    The second thing is being friendly and nice. You think it is pretty obvious, but I was at another shop, and I wanted to fill my bottle from the cooler after I bought a drink powder from them. The junior kid acted mad that I was going to use the shop water.

    If I was a "real" customer, I would have told him you're pissing me off (actually, I know the shop from my bicycle outside rep). But I see this alot with kids: ignorance combined with arrogance is an obvious sign to customers that you are a jerk.

    The kids around my shop are very nice, and I notice it works great.
     
  21. stinkyboy

    stinkyboy Plastic Santa

    Rep/Likes:
    1 / 0
    Joined:
    Jan 6, 2005
    Messages:
    15,195
    Location:
    ¡Phoenix!
    Just fuggin walk in and start telling the wrenches what to do!
     
  22. H8R

    H8R Cranky Pants

    Rep/Likes:
    7 / 4
    Joined:
    Nov 10, 2004
    Messages:
    13,983
    Customers really appreciate it when you take a moment to get the RIGHT answer for them if you don't know it.


    A few questions to ask:

    1) What kind of riding?
    2) How frequent?
    3) Where will the bike be stored? Commuting? (this can lead to extra lock and accessory sales)
    4) Are they an "upgrade" type of person? Do they want an end-all bike, or something they can improve upon later?
    5) Any special concerns? (next injury, etc) - this can dictate frame and component selection of they need to have a certain posture on the bike or they have limitations. (more upright, wider gearing, etc) This one is tricky, but it helps to ask sometimes, especially during a fitting. "How are your knees, do you ever have knee pain while riding?" is a good one. Often customers will bring up other issues they did not think about that may effect the fit.
     
  23. H8R

    H8R Cranky Pants

    Rep/Likes:
    7 / 4
    Joined:
    Nov 10, 2004
    Messages:
    13,983
    Alot of this is off the top of my head, and assuming the job is landed.

    I've had customers take bikes out on test rides and fvck with everything. Brakes, shifting, etc all thrown way out of wack. You have to keep an eye on the bikes on the floor and make sure they are just right.
     
  24. jdcamb

    jdcamb Tool Time!

    Rep/Likes:
    255 / 2,669
    Joined:
    Feb 17, 2002
    Messages:
    15,405
    Location:
    Nowhere Man!
    Tell them right off the bat that you don't work weekends and that you need Memorial Day, the Fourth of July, and every other friday off. It's always good to start off setting the parameters of your employment. Say WTF in response to every question or request a lot too....
     
  25. jimmydean

    jimmydean The Official Meat of Ridemonkey

    Rep/Likes:
    175 / 1,543
    Joined:
    Sep 10, 2001
    Messages:
    29,090
    Location:
    Portland, OR
    Set the bar LOW, then just barley fail to meet them. That way when you actually do something, you look like a hero.
     
  26. HAB

    HAB Chelsea from Seattle

    Rep/Likes:
    81 / 808
    Joined:
    Apr 28, 2007
    Messages:
    10,469
    Location:
    Seattle
    Good advice. Also, ask about how much they're looking to spend. If they're not sure, show them a big range, discuss their merits and shortcomings, and help them make up their mind, but don't be pushy about any one bike in particular. That said, if they're doing somthing really dumb (ie buying an expensive FS mountain bike to commute on), let them know gently that you think they could make a better decision. If they do give you a figure, show them bikes in that range, plus one or two that are slightly above and below their range.

    If you don't know an answer to a question, be frank about it. Making somthing up on the spot is one of the worst things you can do. Honesty is the way to go here. Also, follow up. Tell them you don't know, and then FIND OUT.

    No matter how obnoxious people get, (and there will be jackasses) have a smile on your face, and greet them pleasantly. You can curse them out to your coworkers once the shop is closed. :D

    Good luck.
     
  27. stinkyboy

    stinkyboy Plastic Santa

    Rep/Likes:
    1 / 0
    Joined:
    Jan 6, 2005
    Messages:
    15,195
    Location:
    ¡Phoenix!
    Put your arm around people when showing them bikes too. People like the human touch.
     
  28. 4xBoy

    4xBoy Turbo Monkey

    Rep/Likes:
    27 / 89
    Joined:
    Jun 20, 2006
    Messages:
    4,736
    Location:
    Furious ville

    :clapping:
     
  29. jimmydean

    jimmydean The Official Meat of Ridemonkey

    Rep/Likes:
    175 / 1,543
    Joined:
    Sep 10, 2001
    Messages:
    29,090
    Location:
    Portland, OR
    How about a slap on the ass after the sale?
     
  30. stinkyboy

    stinkyboy Plastic Santa

    Rep/Likes:
    1 / 0
    Joined:
    Jan 6, 2005
    Messages:
    15,195
    Location:
    ¡Phoenix!
    With a wink and a point at them will make the customers feel like family!
     
  31. Prettym1k3

    Prettym1k3 Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Aug 21, 2006
    Messages:
    2,867
    Location:
    In your pants
    But chicks don't know anything.









    J/k. :busted:
     
  32. geargrrl

    geargrrl Turbo Monkey

    Rep/Likes:
    5 / 1
    Joined:
    May 2, 2002
    Messages:
    2,379
    Location:
    pnw -dry side
    oh, and flatter the MILFs who like to come in and spend $$. Chances are they have secret fantasies about young shop wrenches...
     
  33. caputo1989

    caputo1989 Turbo Monkey

    Rep/Likes:
    4 / 0
    Joined:
    Oct 3, 2004
    Messages:
    2,259
    Location:
    Too many Tourists COLORADO the place being taken o
    The torque wrench is you'r best friend.
     
  34. jdcamb

    jdcamb Tool Time!

    Rep/Likes:
    255 / 2,669
    Joined:
    Feb 17, 2002
    Messages:
    15,405
    Location:
    Nowhere Man!
    Brush up against them when they least expect it and you're guaranteed a sale! Oh yeah, never ask them "are you a milf?". They don't seem to like that....