there is a 3 year warranty on the Session frameshmm...no crash and the frame just snapped? have you contacted trek? sounds like warranty-able situation or at least a crash replacement at cost. even if you don't wanna ride the Session again, it may be worth your while to get the replacement and then sell it.
Wow really? Your the first one I have heard of that had any trouble what soever with warranty on something like that. The couple we have taken care of, we called, took about ten minutes and parts were on the way.also, trek werent exactly keen on replacing it due to damage caused while riding, id watch out trek owners!
Probably the local distributor, not Trek...also, trek werent exactly keen on replacing it due to damage caused while riding, id watch out trek owners!
It was Trek UK, they distribute themselves, they werent going to replace it Due to dents in the downtube!, but then suddenly called one day and were like, yeah we will replace the whole thing now, so i was pretty happy, but they didnt seem particularly willing to help!Probably the local distributor, not Trek...
my buddy got two frames directly from trek because of issues with it breaking and the replacement being bent from the factory.also, trek werent exactly keen on replacing it due to damage caused while riding, id watch out trek owners!
Lol with comments like "watch out trek owners" im not surprized mate.well yeah, i got my new one, then thanks to the joys of the internet, i only got £1000 for a brand new frame with a ti spring and some other stuff...good old internet slagging of bikes.
also, trek werent exactly keen on replacing it due to damage caused while riding, id watch out trek owners!
I'm confusedwell yeah, i got my new one, then thanks to the joys of the internet, i only got £1000 for a brand new frame with a ti spring and some other stuff...good old internet slagging of bikes.
my buddy got two frames directly from trek because of issues with it breaking and the replacement being bent from the factory.
Wow, yeah it really does sound like the UK dist is being douchy. I have known more than a few people that have contacted Trek directly on the new sessions, and had no problems at all. I sent two back that had dented down tubes myself, and trek had no issues<stateside> whatsoever replacing the whole bike even though it could have been done with just a couple parts.Wow, sounds like it was just trek UK being douchebags.
They actually replaced it for denting? thats genuinely awesome! mine went in because of denting as it had 9 dents in the downtube, and they would touch it with a bargepole.Wow, yeah it really does sound like the UK dist is being douchy. I have known more than a few people that have contacted Trek directly on the new sessions, and had no problems at all. I sent two back that had dented down tubes myself, and trek had no issues<stateside> whatsoever replacing the whole bike even though it could have been done with just a couple parts.
duuuuuuuuuude....not to point out the obvious, but warrantied three times for a total of four different frames??!?!??!??!?!?!111oneoneoneoen Trek can keep their great warranty...i'll stick with one frame, thankyavurmuch.I'm on my fourth remedy frame and when I was in the shop a couple weeks ago Zach was like "dude, did you see the new scratch? yeah dude sick huh? thats the bike your gonna get when you break your remedy." Trek has been phenomonal with my warranty all three times. Big company? Yep. But they take care of the guys out riding their bikes.
Not exactly, was a send in for repair. The chainstay broke, and it had dents in the down tube.... Customer was b itching about how weak the tubing was..... Trek decided just to replace the whole frame. Trek really is usually really cool about there warranties, Hell we even had a customer that used to put her trek 5000 in the trunk of her car, one day she hit a dip really hard and teh trunk lid came down and crushed the seat and chainstay on the drive side..... Trek still gave her a frame, even when they truly did not have any repsonsibility to.They actually replaced it for denting? thats genuinely awesome! mine went in because of denting as it had 9 dents in the downtube, and they would touch it with a bargepole.
Ryzo....Yoouuu diiidnt seeee nuffin.....