I know there was anotehr thread about this.... But.... Early December, My wife and I Bought new phones, signed a new contract, Got rebates ETC. We also had two Mail rebates for 50 dollars each phone. Today I got a letter from sprint denying our rebates, "You do not meet the rebate requirements Due to not signing a new 2 year agreement......"
Well, I called up sprint, Talked to them and they found it to be a clearical error, gave me a new two year contract for both phones active today, there new Deal is a 70 dollar instant rebate per line, and for the mistake they allowed me to have an additional 20% off my bill for the total contract time. On top of that, they gave a phone number to call, and I am still getting the 50 dollar per phone rebates that I will have in fifteen days.
Score one for customer service, there error has worked in my favor, Not only did I get My original rebate, but now I get an additional 140 dollars, and 20% off the bill for the remainder of the contract.
P.S. Had to post this with all the hating on CS lately, got have some good news to counteract the bad
Well, I called up sprint, Talked to them and they found it to be a clearical error, gave me a new two year contract for both phones active today, there new Deal is a 70 dollar instant rebate per line, and for the mistake they allowed me to have an additional 20% off my bill for the total contract time. On top of that, they gave a phone number to call, and I am still getting the 50 dollar per phone rebates that I will have in fifteen days.
Score one for customer service, there error has worked in my favor, Not only did I get My original rebate, but now I get an additional 140 dollars, and 20% off the bill for the remainder of the contract.
P.S. Had to post this with all the hating on CS lately, got have some good news to counteract the bad