We're kicking off the 2024 Secret Santa! Exchange gifts with other monkeys - from beer and snacks, to bike gear, to custom machined holiday decorations and tools by our more talented members, there's something for everyone.
actually between myself and the other guy we can do it. However she wasn't really the IT person we had interviews this week to find a company to come in and be the IT people. So it all works out.
actually between myself and the other guy we can do it. However she wasn't really the IT person we had interviews this week to find a company to come in and be the IT people. So it all works out.
So now you'll be outsourcing your IT? Now you're REALLY screwed...
*ring*
"Hello, tech support"
"Hi, my desktop just died and I have a project due to a client this afternoon!"
"Sir, have you submitted a trouble ticket?"
"Um, no. My computer's dead and I need help!"
"Sir, you'll need to access our website and submit a ticket before we can help you"
"But my computer's dead!"
"Sir, once you've submitted a ticket, a customer service representative will contact you in 1 to 3 business days..."
"My project is due tomorrow!"
"The customer service representative will go over all the details about your problem at that time, sir"
"but...but..."
"Once the CSR determines your problem, a first response technician will contact you to set up a schedule appointment to diagnose your computer, usually within 1 to 2 weeks after the CSR has submitted your issue"
"I NEED HELP NOW"
"Sir, yelling won't get your ticket submitted any faster. Have a nice day"
*click*
BWAHAHAHAHAaa!!!! That sounds exactly like the drill in my office. We don't outsource, but we have a central IT office that covers HQ and 2 satellite offices. The only difference is our folks get snotty.
"Well you should have saved a backup on the network"
"I did, but the network is down, again"
"Don't tell me how to do my job!" *click*
BWAHAHAHAHAaa!!!! That sounds exactly like the drill in my office. We don't outsource, but we have a central IT office that covers HQ and 2 satellite offices. The only difference is our folks get snotty.
"Well you should have saved a backup on the network"
"I did, but the network is down, again"
"Don't tell me how to do my job!" *click*
Yeah, we tried to outsource IT here...it failed miserably. We had a couple techs onsite, but we couldn't talk to them, we had to call down to Dallas to talk to someone in their main office (we're in Denver). They had a rep come in to re-explain how things work after a couple months because people here would just go over to the tech's and ask them questions. You should have heard the abuse everyone gave the rep when he tried to tell us that it really IS more efficient for us to call Dallas, put in a trouble ticket, have the call center contact the tech, wait for a response, then finally get them over to your desk to see what the problem is. We shortly went back to a dedicated inhouse IT dept.
We unplugged the internet connection which she was using to access the server. Everything has been taken care of. Our Tech support guy called up while on vacation in Mexico and had a guy up here in 3 hrs.
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