This is what's wrong with The Industry™
- Thread starter Electric_City
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- e-bike
Faulty product or not, that is exactly how you do not contact a company for warranty/refund. People are much more kind if you are kind. I work retail, I am much more willing to go above and beyond to someone that is not trying to make scene.
I am curious about them breaking, might not buy another pair, but I guess I am not worrying about the pair I am riding right now.
Not til now! Knock on wood, my set has been very nice.
Headset cable routing on the carbon frame, with what looks like a fiddly stem. Heaven forbid you want to change it...
Also, the stench of bullshit from this quote:
Come on, the benefits are it looks clean and less noise?
And if its so great, why does the aluminum frame still have holes available for regular internal cable routing? Eh, EH?
Yeah, I was rolling my eyes hard when I read how they had to go to all these extra lengths to make it suck less (like sleeve for fork, clip on stem spacers, specially made part to work with their house brand stem.
OR... they could have just done bolt on cable clamps at normal internal routing.
The contract frame makers over in Taiwan must have been pushing this internal routing shit so hard.
OR... they could have just done bolt on cable clamps at normal internal routing.
The contract frame makers over in Taiwan must have been pushing this internal routing shit so hard.
european customer protection laws don‘t specify to be nice. euro > us
Machine all the things
Imagine using the admission that you couldn't engineer cable routing as the sales pitch for your new bike.Come on, the benefits are it looks clean and less noise?
WTB E Devo saddle.
Not defending that saddle but are you saying that occasionally picking up a 55 lb e-bike by the saddle will create a risk of dropper post breakage more than a full-grown human bouncing up and down on it (sometimes even on trails)? 
I know my previous KS Lev's, no idea about my current Bike Yokes, said not to lift by the saddle when the post is dropped.Not defending that saddle but are you saying that occasionally picking up a 55 lb e-bike by the saddle will create a risk of dropper post breakage more than a full-grown human bouncing up and down on it (sometimes even on trails)?
I presume it's to do with the way the air seals/cartridges are implemented, pushing down with your ass applying force in the opposite direction to pulling up.
I bought the 2022 frame a few months back and the cable routing under the BB might be the worst I’ve ever seen. Seems like they fired the asshole that designed that and hired a bigger asshole to design the cable routing up front.
Headset cable routing on the carbon frame, with what looks like a fiddly stem. Heaven forbid you want to change it...
View attachment 192734
Also, the stench of bullshit from this quote:
Come on, the benefits are it looks clean and less noise?
And if its so great, why does the aluminum frame still have holes available for regular internal cable routing? Eh, EH?
I have told this story before, and will say it again, but the first thing I did when I was establishing my shop when I got a bike warranty claim was call the sales dudes, and find out if the warranty dude was a drinker or not. If yes, I would send a bottle of Jack with the frame or fork or whatever, if not I would have a pizza delivered around three PM.
For Smith warranties I always included hard candies, as they were in SLC, so you never knew.
I never once had a warranty denied (but I certainly told a customer or two to not bother).
The claim always included a polite ‘turd sandwich’ intro, you know, “Heey guys we love your products, and love selling them! Unfortunately, the crown broke, and our customer lost all of their teeth. Can you take care of them? We look forward to recommending your products again soon, cheers!”
I am still friends with the warranty manager from Giant, he was a Harley ex 1%-er type, and was tickled pink.
If you gotta do that shit for the company to do the right thing...those aren't the companies I want to be buying from...
At the end of the day, companies are run by human beings. Rideit just made sure that the warranty dude would have a good day at work and at the same time, he ensured he would reach his goal.
I don't know Rideit but he seems like a good guy to me!
I don't know Rideit but he seems like a good guy to me!
I don't have Instagram, did pedals clip a truck trailer and a tram simultaneously?
Me neither but you can watch it anyway.
Ohhh, he sounds like a dick.
Then again, I have assumed that you'd have to be a bit dickish to want those cranks anyway.
As a fatty boombalatty, I have accepted that Saints are the perfect crank for every bike.
Yeah, it wasn't a 'gotta do', it was a 'want to do'. And we are talking about Giant, Rocky, Titus, Fox, Marzocchi, Smith, Maverick, etc.
It was miraculous how much stuff we got sent to us for free, frames, forks, clothing, swag.
And when we went to trade shows, etc, they knew us, it was so fun.
I bought an 18” breaker bar and a hex bit for it. Leaned the bike against a wall while standing on the left pedal and used my right foot to stand on the breaker bar to snap it loose. Completely asinine.
y'all make me love my xt cranks. never die, easy to bolt and unbolt, no screwy standards...and you can buy a whole lotta beer with the difference in eewing price...
I keep hearing horror story's so got a bit paranoid.
I pull that sucker apart for a clean and re-grease a couple times a season.
So far, no problems - oh shit - that was out loud.
Fuck.
This is what various sizes of PVC pipe are nice for...in addition to setting crown races, seals, making spacers for dropouts when in transit, etc.
Yeah wtf. I tried exactlywhat you did, but it felt like somethingwas going to snap and impail my leg. My steel leverage bar was bending.
Ended up putting some PB Blaster on the bolt and having a beer. It came loose on that attempt, but it made a god awful creaking noise as it extracted itself.
I need to make a new rule for the house - NO stupid single bolt cranks allowed.
I just put SLX cranks on my bike and what a dream. I missed how easy and well they mount up.
I've always had luck with resting a pedal on top of a stack of wood and just whacking a regular allen wrench with a dead blow. An impulse seems to work with those more than just straight torque.
Yeah. defo. Generally I'll lean the bike against a wall. cranks level with driveside pedal forwards. insert long 8mm allen key then apply the rear brake before standing with my right foot on driveside pedal and left on the allen key. and slamming down on the allen key. BANG!
if really stubborn sheath the Allen key with the 1 1/8 crown setter for more leverage. last resort heat the bolt. Never failed (yet)
I hate DUB and generally run HTII on all my own bikes
I haven't seen any technology yet that even slightly tempts me to step away from running HTII cranks on my bikes. I have run XTs on enduro and trail bikes for the past 10 years without issue and I regularly smack them on rocks and stuff. Plus my ability to clear jumps fully has been described as "needs encouragement" and my landing style described as "baby elephant".
They're not even expensive, nor is there a weight penalty worth worrying about. They just fucken work. You can buy a like 20 HTII BBs for the price of some of the competitions offerings as well and you get years out of them.
It really is hard to have sympathy for people who "upgrade" from HTii offerings and then break cranks or have issues.
Yes that would be accurate.Not defending that saddle but are you saying that occasionally picking up a 55 lb e-bike by the saddle will create a risk of dropper post breakage more than a full-grown human bouncing up and down on it (sometimes even on trails)?