I have not put an order in with them, yet both I and my brother dealt have delt with them before. I tried to order a diabolus post from them last fall. Mike said they were out, but he called his distributor to see if they could two day me a post. When he found out they could not, he told me that he couldn't get me the post and that if I could not get it somewhere else, give him another call and he would get me something for the race that weekend. My brother put in a large order from him and everything was shipped promptly. From what I have experience they have been awesome.
I deal with Universal and Price Point pretty much exclusively. Universal can be high on their prices for some items and for others they're lower than Price Point. For example, Universal has the Avid Juicy brakes for a ridiculously high price while Price Point rocks it out for much lower. But I can get an Easton stem bar combo at Universal and get free shipping so it comes out lower that Price Point. You just gotta scan some websites to get the best deals. Universal mush have raised their price of the Azonic seatpost. It was $35 a few weeks ago.