It's a dumb question if you are familiar with the bikes. Obviously this person isn't and is looking for help. I don't think they posted here to get ridiculed.
Sanjuro, you gave me negative rep for knocking LBS's who have employee's with bad attitudes. It's ironic because you seem to be embodying this attitude in this thread and you yourself work in a shop. I guess I see why you were so upset over my comment. People tend to get defensive when they know a comment applies to themselves.
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