[AKASL]

I recently purchased a Cannondale Jekyll 3000 from a bike rental facility and I have about four rides on it. The bike was new in box and I had to assemble it myself which was not a problem.

When I was getting ready for my fifth ride I noticed that the rear brake line had a kink in it near the steerer tube. Upon closer examination and a gentle squeeze of the brake lever the line burst at the kink and belched hydraulic fluid onto the floor.

I turned the bar to the right and when I turned the bar back to the left the foam rubber doughnut dragged the brake line with it and kinked it in the process.

At this point I called a bike shop that carries Cannondale bikes and asked them if they do warrenty work. I explained the problem to them and they said they would have to talk to the Cannondale rep.

I am at the point now of not really knowing if this will be covered or not.

If anyone can give me a little feed back as to Cannondales warrenty policies that would be great.

Thanks
AKASL

 

[Motionboy2]

I doubt they will warranty that... If there was no manufacturers defect in the hose and it was just routed in such a way to cause a problem, They probably won't.

 

[Anders]

hayes didnt warranty my busted brake hose. they could argue that since u put it together that it was ur fault. thats why i let my lbs do all the work. cause if something goes wrong, i can blame them (only if i believe its their fault)

 

[AKASL]

Thanks for the replies. I was under the impression that was going to be the case but I thought I would post it here to see if there may have been a small chance.

Too bad the bike industry is not like the firearms industry where if something gets broken they will fix it no matter what and at no cost to the consumer.

AKASL


WHITE MOUNTAINS

 

[shootr]

Yeah, but in the bike industry you don't KNOW that the guy you are dealing with has a gun...so you are less likely to get worried!!
j/k

 

[ohio]

Originally posted by AKASL
Thanks for the replies. I was under the impression that was going to be the case but I thought I would post it here to see if there may have been a small chance.

Too bad the bike industry is not like the firearms industry where if something gets broken they will fix it no matter what and at no cost to the consumer.

AKASL


WHITE MOUNTAINS

On the bright side, a hydraulic hose and some fluid are cheap to replace. Also, check your brake pads to make sure none of the fluid got on them. I'm assuming they're maguras since they came on your cannondale, so the mineral oil is nothing to worry about, but if they're not maguras it might be brake fluid in which case you need to clean it up right-quick. The stuff will eat through your paint.

 

[AKASL]

I went ahead and had the hose replaced to the tune of $49. The bike shop said that they would persue the warrenty end of the matter and should Cannondale respond positivly then I will receive a refund.

I emailed Cannondale and informed them of the situation and I received a reply from their customer service representative. He requested to know where I brought the bike for repair and I replied to him with the bike shop name and phone number.

When I received the bike back from the shop I went to VIP auto parts store and purchased some black wire wrap. I then proceded to wrap the cables and hoses with the wrap. This provided enough reinforcement to the hoses and provided an extra barrier against abrasion. The wire wrap also makes the cables looked almost armored.

Most if not all firearms companies will warrenty their product with no questions asked. All I was saying was that I wished the bike industry warrentied their products the same way.