[Tenchiro]

We got a shipment of biometric jump drives recently, and I got a call from the "Compliance Officer" here who asks me for help installing the drivers for it. So I logged into his PC ran the installer as a administrator. It took a few seconds and that was that.

So a few weeks later I find out that this guy complained to my manager because I installed the drivers for this drive on his PC. After hed had specifically called me and asked for help doing just that...

WTF?!?

 

[JRB]

You should kill yourself. How dare you???

 

[SkaredShtles]

We got a shipment of biometric jump drives recently, and I got a call from the "Compliance Officer" here who asks me for help installing the drivers for it. So I logged into his PC ran the installer as a administrator. It took a few seconds and that was that.

So a few weeks later I find out that this guy complained to my manager because I installed the drivers for this drive on his PC. After hed had specifically called me and asked for help doing just that...

WTF?!?

Did he enter the request to the Help Desk? If so, don't sweat it. If not, he might be trying to railroad you.

 

[stinkyboy]

What's with old people and hard candy?

 

[BikeGeek]

Sounds like in the future, all requests should come via email so you have documentation.

 

[JRB]

Go bash the keys of of his keyboard.

 

[foesjunky]

What's with old people and hard candy?

That's funny, There's a older man at my work who always hands out hard candy?????

 

[stinkyboy]

That's funny, There's a older man at my work who always hands out hard candy?????

I just had a "drive by" from an old woman bearing butterscotch discs...

 

[Tenchiro]

What's with old people and hard candy?

Funny thing is that this is an old guy. He has yet to offer me any candy.

 

[stinkyboy]

Funny thing is that this is an old guy. He has yet to offer me any candy.

Offer him some.

 

[Secret Squirrel]

I just had a "drive by" from an old woman bearing butterscotch discs...

Were they "plastic wrapped".....?

 

[berkshire_rider]

Sounds like in the future, all requests should come via email so you have documentation.

Especially for a compliance officer. I would have suggested he call the helpdesk for a ticket / case / CRM to get the drivers installed. Someone in his role should understand full-well about following procedure.

 

[Morryjg]

log back in to his machine when you get the chance and uninstall the drivers. Then when he calls you because the drive no longer works tell you need him to go through the correct help desk procedures and send an email CC'ing your supervisor, your supervisor's supervisor and your pet monkey.

 

[stinkyboy]

Were they "plastic wrapped".....?

No. They were on a plate. She said they were homemade...

 

[johnbryanpeters]

log back in to his machine when you get the chance and uninstall the drivers. Then when he calls you because the drive no longer works tell you need him to go through the correct help desk procedures and send an email CC'ing your supervisor, your supervisor's supervisor and your pet monkey.

Umm... No. Tenchiro, do you think he was trolling to see whether you would respond to social engineering?

 

[sanjuro]

Post the complaint, minus the names....

 

[SkaredShtles]

Umm... No. Tenchiro, do you think he was trolling to see whether you would respond to social engineering?

I say place an IED in his office.

 

[stinkyboy]

I say place an dead hooker in his office.

Fixed

 

[SkaredShtles]

Fixed

If she's been dead long enough, I suppose that could be considered an IED.

 

[binary visions]

Uhm, sounds like there might be more to the story?

I mean, if the drivers simply existed on his computer, he'd have no cause for complaint. Even if he's an idiot, surely your manager would see that.

Was he complaining that his computer is now slow because of it? Are the drivers not working properly?

 

[Secret Squirrel]

Uhm, sounds like there might be more to the story?

I mean, if the drivers simply existed on his computer, he'd have no cause for complaint. Even if he's an idiot, surely your manager would see that.

Was he complaining that his computer is now slow because of it? Are the drivers not working properly?

We have people here at my office, that if you touch the "L" key on their keyboard, they'll complain that the copier isn't running as fast as it was yesterday....

 

[Tenchiro]

Apparently, he thought that by me logging in remotely and doing it for him that I was giving him the administrator login and password.

And for a bonus, in a brilliant managerial move this department (within IS) is no longer allowed to install software because of this siuation. Even though it was explained what happened, and this was a misunderstanding.

I can't wait until this contract ends, that is the light at the end of my tunnel.

 

[rigidhack]

We have people here at my office, that if you touch the "L" key on their keyboard, they'll complain that the copier isn't running as fast as it was yesterday....

I've run into that problem. Just tell those guys to hit "B-I-T-E-M-E" until the old speed is restored.

 

[Tenchiro]

Did he enter the request to the Help Desk? If so, don't sweat it. If not, he might be trying to railroad you.

I work here as part of a contract to upgrade all of their computer systems to Windows XP and to migrate them off a Novell based network to Microsoft..

Unfortunately for me, I got moved from the actual deployment to filling in inside their IT department and for now I am helping the Helpdesk because of the increased call volume.

 

[Secret Squirrel]

I've run into that problem. Just tell those guys to hit "B-I-T-E-M-E" until the old speed is restored.

Nice!

 

[SkaredShtles]

<snip> for now I am helping the Helpdesk because of the increased call volume.

 

[JRB]

I work here as part of a contract to upgrade all of their computer systems to Windows XP and to migrate them off a Novell based network to Microsoft..

Unfortunately for me, I got moved from the actual deployment to filling in inside their IT department and for now I am helping the Helpdesk because of the increased call volume.

So you don't have an apple, huh???

 

[Tenchiro]

So you don't have an apple, huh???

god no...

 

[Ciaran]

Ya gotta love tech support.

I tell my LUsers tat I do no work without a ticket. Period. Don't care who you are or what the issue is.

Unfortunately for me, I got moved from the actual deployment to filling in inside their IT department and for now I am helping the Helpdesk because of the increased call volume.

I am soooo glad that my help desk days are over. It's an awful, thankless job.

 

[Tenchiro]

I am soooo glad that my help desk days are over. It's an awful, thankless job.

I hear that. I have escaped a few times but kepp getting drug back in. Usually for these god awful contract jobs.