Yesterday, I had some time to kill so I popped into one of my LBS's. They have been a retail outlet and a online store under two differnt names, recently they have dropped the local name and are just using the web name competitive cyclist, and they carry some really nice eye candy. I hadn't been in there for awhile so I was suprised to see that there floor inventory was greatly less than it used to be about 40% less bikes on the floor, also they where no longer carrying mainstream bikes(they had Trek Road bikes and the entire C'dale line before) there approach is now strictly high end, and that in itself is not wrong if a company wants to focus on bikes where the starting price is well over 2k and some go past 10k more power to them, I love looking at sweet rides. I guess I got a bad taste in my mouth from being ignored, I was on their sales floor about 20 minutes and nobody greeted me. There where at least 5 people behind the counter answering phones, tinkering or milling about, nobody took time to say hi, or need any help. One older guy (I am 40) who had been on the phone suddenly bolted up and started walking briskly my way, but he didn't stop to greet me or anything he avoided eye contact and briskly kept walking out the front door. I am in sales and I dress accordingly so It wasn't like I was dressed like a bum that had no money, there just was nobody interested in addressing anybody on the sales floor. Just to see if I would get some attention I took down a couple of frames to look at, they are mounted high enough that its a tippeetoe reach for me. I took down a real pretty Peregotti fat leg emma. here is a frame that is work of art and cost more than my entire road bike, and after holding it for a few minutes still no reaction from the peanut gallery, so I got bored and left. All I can think of if there customer service is that poor on the sales floor how do they perform as a mailorder company???