Holbrook, NY
June 28, 2007
FOR IMMEDIATE RELEASE
Positions Available
World Wide Cycle Supply, home of the Iron Horse, K2 Bike, and Columbia Sportswear bicycle brands, is looking for enthusiastic and passionate cyclists to join our growing organization!
Warranty & Technical Service Representative (Holbrook, New York)
Full Time Position
The Warranty & Technical Service Representative is responsible for ensuring that all customer issues are handled promptly and professionally. This position interacts with customers, salespeople and other internal departments to provide a variety of post-sales services.
Responsibilities include but not limited to:
Handle incoming warranty and technical calls
Handle warranty/technical email and faxes
Receive and process warranty parts requests
Issue return authorizations for damaged and defective products
Maintain customer contact information in the Companys CRM system
Record customer issues in the Companys CRM system
Maintain a sufficient parts inventory
Communicate product issues or recurring warranty requests with the Product Department and help find solutions to resolve them
Knowledge of bicycle parts, assembly, and repair are necessary for these positions. Candidates should also possess strong writing, communications, and interpersonal skills and demonstrate computer proficiency.
If you feel you are qualified for this position, please send your resume and cover letter to harrym@worldwidecyclesupply.com. No calls please.
June 28, 2007
FOR IMMEDIATE RELEASE
Positions Available
World Wide Cycle Supply, home of the Iron Horse, K2 Bike, and Columbia Sportswear bicycle brands, is looking for enthusiastic and passionate cyclists to join our growing organization!
Warranty & Technical Service Representative (Holbrook, New York)
Full Time Position
The Warranty & Technical Service Representative is responsible for ensuring that all customer issues are handled promptly and professionally. This position interacts with customers, salespeople and other internal departments to provide a variety of post-sales services.
Responsibilities include but not limited to:
Handle incoming warranty and technical calls
Handle warranty/technical email and faxes
Receive and process warranty parts requests
Issue return authorizations for damaged and defective products
Maintain customer contact information in the Companys CRM system
Record customer issues in the Companys CRM system
Maintain a sufficient parts inventory
Communicate product issues or recurring warranty requests with the Product Department and help find solutions to resolve them
Knowledge of bicycle parts, assembly, and repair are necessary for these positions. Candidates should also possess strong writing, communications, and interpersonal skills and demonstrate computer proficiency.
If you feel you are qualified for this position, please send your resume and cover letter to harrym@worldwidecyclesupply.com. No calls please.