If you can call Bike Doctor a "local" bike shop. Went in today, money in pocket, ready to buy a 29er. 30 minutes later after no acknowledgment from any of the staff, including the 2 watching the baseball game, I left. I know the store manager wasn't there because I overheard one of the sales staff say so to another customer.
I know a lot of you own or work in a LBS and I know they aren't all like this by any stretch. My LBS in PA was awesome and great at customer service. But, it only takes a novice to experience something like this to go to big box store or online and purchase their bike.
Me? I'll call the manager tomorrow and tell him why I won't spend my money with his shop, then will most likely go to bikesdirect.com to start shopping.
:rant complete:
I know a lot of you own or work in a LBS and I know they aren't all like this by any stretch. My LBS in PA was awesome and great at customer service. But, it only takes a novice to experience something like this to go to big box store or online and purchase their bike.
Me? I'll call the manager tomorrow and tell him why I won't spend my money with his shop, then will most likely go to bikesdirect.com to start shopping.
:rant complete: