I shipped a brand new complete bike to a guy via Fed Ex ground, I was covering shipping so naturally I used the cheapest route. The buyer e-mailed me two pictures today showing the headtube dented (it looks like it's dented to the point where the frame isn't usable now). I don't recall paying extra for insurance beyond whatever the included insurance is. Am I screwed? I packaged the bike better than any bike I've ever shipped and it takes a lot of force to dent a headtube, I would have to think something out of the ordinary happened to the package. Anyone ever deal with Fed Ex Claims?