Actually it sounds like he DID think it through.He paid the professionals to pack his bike.Secret Squirrel said:... paid someone to do the handling/packing/whatever instead of getting his buddy to do it "properly" shows that he didn't think everything all the way through....
I would expect a bike to be packed 'properly' when you 'pay' a 'bike shop' to do it.
But that's just me, I'm kind picky that way, I expect people to do the 'job' they were 'paid' to do.
As far as being a customer.......I believe DHZ has $218 of his, sounds like a customer to me.