Just thought I'd share this with you all. If this'll stop even one person from ordering from them, then it was worth posting:
"You guys are unbelievable!
You refunded me the cost of the scratched up OEM fork which Ryan assured me was brand new, before I placed the order, but you didnt refund me the cost of return shipping?! Bill said shipping cost would definitely be refunded when I called for return authorization number!
I dont know what I was thinking placing another order with you after I purchased a 05 Fox Vanilla fork about a year ago, which came shipped in a home-made cardboard box and had brake bosses (only OEM 05s came with brake bosses). You admitted that the fork was OEM when I confronted you and told me that you just wanted to pass on the best deals to your customers (yeah right!!) and I let it go. OEM is absolutely fine, if youre upfront about it, but you NEVER tell customers what theyre getting, in advance!
I also dont know what I was thinking when I placed another order with you after I purchased a Ventana Pantera frame from you, which had a misaligned rear end and you wanted to charge me 15% restocking fee when I returned it! Luckily my credit card company stood by me and I was able to get my money back.
I really should have learned my lesson much sooner oh well.
Needless to say, I will never order anything from you ever again. Ive ordered thousands of dollars worth of bike parts from you in the past, but you dont seem to care whatsoever about your loyal customers. Not one of your employees apologized to me even once, when I had to call and request return authorization numbers for YOUR screw-ups. Thats just sad.
I sincerely hope that I somehow just had very bad luck dealing with you and that the rest of your customers will enjoy better service and honest business practices. As for me, Im not willing to take another chance."
"You guys are unbelievable!
You refunded me the cost of the scratched up OEM fork which Ryan assured me was brand new, before I placed the order, but you didnt refund me the cost of return shipping?! Bill said shipping cost would definitely be refunded when I called for return authorization number!
I dont know what I was thinking placing another order with you after I purchased a 05 Fox Vanilla fork about a year ago, which came shipped in a home-made cardboard box and had brake bosses (only OEM 05s came with brake bosses). You admitted that the fork was OEM when I confronted you and told me that you just wanted to pass on the best deals to your customers (yeah right!!) and I let it go. OEM is absolutely fine, if youre upfront about it, but you NEVER tell customers what theyre getting, in advance!
I also dont know what I was thinking when I placed another order with you after I purchased a Ventana Pantera frame from you, which had a misaligned rear end and you wanted to charge me 15% restocking fee when I returned it! Luckily my credit card company stood by me and I was able to get my money back.
I really should have learned my lesson much sooner oh well.
Needless to say, I will never order anything from you ever again. Ive ordered thousands of dollars worth of bike parts from you in the past, but you dont seem to care whatsoever about your loyal customers. Not one of your employees apologized to me even once, when I had to call and request return authorization numbers for YOUR screw-ups. Thats just sad.
I sincerely hope that I somehow just had very bad luck dealing with you and that the rest of your customers will enjoy better service and honest business practices. As for me, Im not willing to take another chance."