So I have dealt with Jenson a few times in the past...got into a pissing contest over shipping fees a few years ago (Free shipping to APO...I am in Germany, with an APO box. I order a bunch of stuff and they wont waive the shipping because they say I dont have a valid APO box because the zip code is out of NY...sitting at the phone in Germany trying to explain the military postal system to some clown in whothefucknowswhereistan and he tells me that they cant do anything about it. Fine...keep the order, you just lost my business.)
Havent used them since.
Fast forward a few years...I need some tools, cables and tubes, and want a new cassette (Need new excuses for riding like a one legged blind man in a hailstorm...) for a stable member. I figure since I am stateside I will at least check their site, along with a few others. Of course, Jenson is the only one that has all the crap I need. So I, against my better judgement, place the order. They have a credit card # saved of mine, an ancient one, and I plow through the order without thinking about it. Then when I get the receipt via email, I realize, Awww crap..wrong card...
I try to call them...sit on hold for 20 + minutes (Although they kept telling me my wait time would be 5 mins...) and while I am sitting on the phone I also log in to the site and try to go up on immediate messaging...which takes 5 minutes simply to get acknowledged. When the guy asks "How can I help..." I tell him and then he was apparently abducted by aliens because he never returned. I sit in line for another eternity and finally fire off a fuck you message to hi, sign off AND hang up the phone which I was still sitting on waiting for someone, anyone to explain to me why my wait time was only 5 minutes and what kind a clock they were using in Jensonland.
Toady I get an email from them telling me that lo and behold...the card didnt work. I call again...holy carp, a 5 minute wait! Or, I can press 1 and leave a message, and they will call me back quickly. I press 1. That was 4 hours ago...no call back. I am sure there is something pressing in Corona or wherever their phone banks are. Maybe incoming rockets or mortar fire.
But I have faith that some little Oompa Loompa working for them is having trouble getting his or her little Oompa Loompa fingers working today, and they will call me back soonest and rectify the situation and soothe my angry customeritis...so if you are looking for me, I will be sitting by my phone, eagerly awaiting their call.
And when/if they do call, I will tell them to eat a dick. A dirty dick.
Havent used them since.
Fast forward a few years...I need some tools, cables and tubes, and want a new cassette (Need new excuses for riding like a one legged blind man in a hailstorm...) for a stable member. I figure since I am stateside I will at least check their site, along with a few others. Of course, Jenson is the only one that has all the crap I need. So I, against my better judgement, place the order. They have a credit card # saved of mine, an ancient one, and I plow through the order without thinking about it. Then when I get the receipt via email, I realize, Awww crap..wrong card...
I try to call them...sit on hold for 20 + minutes (Although they kept telling me my wait time would be 5 mins...) and while I am sitting on the phone I also log in to the site and try to go up on immediate messaging...which takes 5 minutes simply to get acknowledged. When the guy asks "How can I help..." I tell him and then he was apparently abducted by aliens because he never returned. I sit in line for another eternity and finally fire off a fuck you message to hi, sign off AND hang up the phone which I was still sitting on waiting for someone, anyone to explain to me why my wait time was only 5 minutes and what kind a clock they were using in Jensonland.
Toady I get an email from them telling me that lo and behold...the card didnt work. I call again...holy carp, a 5 minute wait! Or, I can press 1 and leave a message, and they will call me back quickly. I press 1. That was 4 hours ago...no call back. I am sure there is something pressing in Corona or wherever their phone banks are. Maybe incoming rockets or mortar fire.
But I have faith that some little Oompa Loompa working for them is having trouble getting his or her little Oompa Loompa fingers working today, and they will call me back soonest and rectify the situation and soothe my angry customeritis...so if you are looking for me, I will be sitting by my phone, eagerly awaiting their call.
And when/if they do call, I will tell them to eat a dick. A dirty dick.