WTF? I tried to order a North Face jacket today. Denied.
And Oakley is denied too?? I've ONLY ever ordered Oakle stuff from SAC. Rules must have changed recently
And Oakley is denied too?? I've ONLY ever ordered Oakle stuff from SAC. Rules must have changed recently
Hi Michael,
Weve created a service ticket that will track our correspondence with you. That way we can give you and your order all the attention you need, and do so with downright dazzling efficiency.Thanks for your order.
Unfortunately, we arent allowed to ship The North Face brand items on your order. We sincerely apologize for the inconvenience; this is a policy set in place by our vendors. If we break it, theyll yell at usor worse.
Below is a list of brands that we cant ship internationally.
-ACR
-Arbor
-Arc'teryx
-Burton (this includes: Burton, Anon, Analog, Gravis, R.E.D., Mark XIII and Idiom)
-Canada Goose
-Cascade Designs (this includes MSR, ThermaRest, Platypus, SealLine, and Tracks)
-Chariot Carriers
-Fritschi
-K2 (this includes: K2, Line, Marker, Technica, Volkl)
-Lowa
-Oakley
-O'Neill
-Polar
-Nixon
-Ride (this includes: CAPP3L)
-Thule
-Vans
-Patagonia Footwear
-The North Face
-Western Mountaineering
-Yakima
We apologize; we know how annoying this is. Many of our international customers opt to have their orders shipped to a friend or family member within the United States. If this is not possible, well be more than happy to send you a different item.
Please respond within 3 days and let us know if you would still like us to ship the rest of your order and/or if you have a US address you want the restricted items shipped to. If we dont hear back from you in 3 days, well assume you want to cancel your order, and well go ahead and refund your card.
Please note that international orders may be subject to tariffs, customs duties, broker fees, and associated assessments. Please inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Backcountry.com does NOT include any of these fees. If these customs fees apply, they will usually be charged by the company that delivers the package.
If you have any other questions or concerns, feel free to email us back or call us at 800-946-5824. You can also click on the "Chat Now" link in the upper right hand corner of our website for live help.
For your records, your order number is . Have a great day!
Thanks,