I needed to upgrade my 130mm fork to a 150mm fork and had decided on the Marzocchi All Mountain 2. I searched the web and found the best price at Randall Scott's web site. The fork was listed as a Marzocchi All Mountain 2 130mm - 150mm adjustable travel with ETA + TAS. I had never ordered anything from Randall Scott but had seen there advertisements on Mtbr.com on many occasions and mistakenly assumed that they were a reputable online retailer that I could trust. Boy was I WRONG!
The fork arrived and I opened the box to inspect the contents. Everything looked great and off the fork went to my shop for installation on my bike. I get my bike back and the first thing that I notice is that there is no TAS adjustment. TAS is the function that allows me to change my travel between 150mm and 130mm. This is a pretty big deal because sometimes I ride less technical trails and would prefer a more aggressive head angle for just hammering along. And speaking of head angles this 150mm fork hasn't seemed to of changed my head angle at all. So I measure the fork and low and behold it only has 130mm of travel. I think this really sucks, I'm going to have to send this fork back for the one I ordered. Oh well honest mistakes happen and it's really no big deal in the whole scheme of things right? WRONG AGAIN!
I called Randall Scott and explained that I had received the wrong fork and was told to send it back for a refund or an exchange just as I would expect from any honest retailer. Then I said something about removing the fork from my bike and everything changed. The guy explained to me that it is my responsibility to check the functions of my fork before installing it on my bike and that they could not take it back. What a joke. I was told that the reason they listed the fork as having the TAS function was because Marzocchi told them it did. He said I should of confirmed what features the fork has with Marzocchi's web site and that Randall Scott is not responsible for the information on their web site because it was Marzocchi's fault. I was told to live with it. I explained that I planned to post this horror story on the web for all to review and he smugly told me that he would start writing his rebuttal immediately.
I promptly saved their web page advertising my fork as a 130mm - 150mm with TAS adjustable travel. Sure enough within 15 minutes an accurate description of my fork was posted on their web site. I am sure that they plan to deny that the bogus page ever existed. So, if anyone doubts the truthfulness of this posting please email me at rickdk@gmail.com and I will forward the web page to you.
One more thing, check out Randall Scott's price guarantee. It's an absolute joke. They will match their competitors price but, "This does not include items that are on sale, clearance, closeouts, or items that are a package deal of combo parts." And, "All price guarantees excludes orders placed with promotional codes." I am sure that once they catch wind of this posting that will change as well. But check it out for now at their web site. http://www.rscycle.com/s.nl/it.I/id.7/.f
The fork arrived and I opened the box to inspect the contents. Everything looked great and off the fork went to my shop for installation on my bike. I get my bike back and the first thing that I notice is that there is no TAS adjustment. TAS is the function that allows me to change my travel between 150mm and 130mm. This is a pretty big deal because sometimes I ride less technical trails and would prefer a more aggressive head angle for just hammering along. And speaking of head angles this 150mm fork hasn't seemed to of changed my head angle at all. So I measure the fork and low and behold it only has 130mm of travel. I think this really sucks, I'm going to have to send this fork back for the one I ordered. Oh well honest mistakes happen and it's really no big deal in the whole scheme of things right? WRONG AGAIN!
I called Randall Scott and explained that I had received the wrong fork and was told to send it back for a refund or an exchange just as I would expect from any honest retailer. Then I said something about removing the fork from my bike and everything changed. The guy explained to me that it is my responsibility to check the functions of my fork before installing it on my bike and that they could not take it back. What a joke. I was told that the reason they listed the fork as having the TAS function was because Marzocchi told them it did. He said I should of confirmed what features the fork has with Marzocchi's web site and that Randall Scott is not responsible for the information on their web site because it was Marzocchi's fault. I was told to live with it. I explained that I planned to post this horror story on the web for all to review and he smugly told me that he would start writing his rebuttal immediately.
I promptly saved their web page advertising my fork as a 130mm - 150mm with TAS adjustable travel. Sure enough within 15 minutes an accurate description of my fork was posted on their web site. I am sure that they plan to deny that the bogus page ever existed. So, if anyone doubts the truthfulness of this posting please email me at rickdk@gmail.com and I will forward the web page to you.
One more thing, check out Randall Scott's price guarantee. It's an absolute joke. They will match their competitors price but, "This does not include items that are on sale, clearance, closeouts, or items that are a package deal of combo parts." And, "All price guarantees excludes orders placed with promotional codes." I am sure that once they catch wind of this posting that will change as well. But check it out for now at their web site. http://www.rscycle.com/s.nl/it.I/id.7/.f