Warranty department that actually warranties its products! And fast, too! Took exactly 8 working days or a week and a half to ship my old Saint derailer to them, and for them to look at it and ship me a new one. That's pretty freakin' sweet!
A little background: I was just riding along and my derailer broke....hahaha...no I have been using that derailer for a full DH season, it was technically about 1 year and 5 months old. It's on my Sunday. I race DH, shuttle, and huck teh gnar like a true ameteur on this bike & derailer. But I got it in January and it didn't start seeing action until April of last year and it is May now. (Saint carry a 2 year warranty.)
The chain tension return spring popped out of place which rendered the chain tension useless. Probably in a near death experience crash doing some shuttles. Plus it had a ton of slop in the linkage. We did repair it once on the trail, but it didn't last very long before it popped out again.
I was a little miffed as this is an effing expensive derailer. When it works, its the best out there IMO. A riding buddy was telling me how Shimano has been at the Fontucky races and were supporting thier products really well (like replacing things for free). So I looked up their warranty and called the number. After telling him what the deal was, and even after mentioning that I ride hard and it may be a bit "abused". Dude said to send it in and they'd take a look at it.
I didn't expect to hear from them for months. Guess what arrived yesterday? My new Saint derailer!
Saints FTMFW!
A little background: I was just riding along and my derailer broke....hahaha...no I have been using that derailer for a full DH season, it was technically about 1 year and 5 months old. It's on my Sunday. I race DH, shuttle, and huck teh gnar like a true ameteur on this bike & derailer. But I got it in January and it didn't start seeing action until April of last year and it is May now. (Saint carry a 2 year warranty.)
The chain tension return spring popped out of place which rendered the chain tension useless. Probably in a near death experience crash doing some shuttles. Plus it had a ton of slop in the linkage. We did repair it once on the trail, but it didn't last very long before it popped out again.
I was a little miffed as this is an effing expensive derailer. When it works, its the best out there IMO. A riding buddy was telling me how Shimano has been at the Fontucky races and were supporting thier products really well (like replacing things for free). So I looked up their warranty and called the number. After telling him what the deal was, and even after mentioning that I ride hard and it may be a bit "abused". Dude said to send it in and they'd take a look at it.
I didn't expect to hear from them for months. Guess what arrived yesterday? My new Saint derailer!
Saints FTMFW!