BOS suspension service?

Discussion in 'Downhill & Freeride' started by daisycutter, May 14, 2018.

  1. daisycutter

    daisycutter Turbo Monkey

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    I have RaRe DH fork and a coil Stoy rear shock in need of service. A look at the BOSS site does not show an American distributor.
     

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  2. Kanye West

    Kanye West 220# bag of hacktastic

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    Lulz....every goddamn year....


    New (naive or desperate) suspension center: "We will fully support BOS products in the US and stock a full complement of parts. This is a solid partnership and will last for years to come!"

    6 months later.....

    Pissed off consumer: "Where can I get any service for my expensive, top-shelf product?"

    BOS: "bleh bleh bleh bleh ***FRENCH NOISES*** "


    And the circle of life is complete.


    Edit: Rest assured, their parent company resources are going all-in to make sure that you, the customer, are fully satisfied. You know, with shit like this: http://www.bos-suspension.com/side-car-cross.html
     
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  3. jonKranked

    jonKranked Press Button, Receive Stupid

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    BOS service in North America?

     
  4. StiHacka

    StiHacka Compensating for something

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    A trip to Guadeloupe might be nice.
     
  5. Kanye West

    Kanye West 220# bag of hacktastic

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  6. Jm_

    Jm_ Turbo Monkey

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    This thread has great potential

     
  7. FarkinRyan

    FarkinRyan Monkey

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    "Ship it to France!" - The official BOS solution for what to do when you need your seals changed since 1998.
     
  8. ChrisRobin

    ChrisRobin Turbo Monkey

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    Well according to the Avalanche website, they tune the Stoy, so I'm assuming also rebuild.
     
  9. KenW449

    KenW449 something stupid

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    You can send it via unladen swallows. European of course, African Swallow are non migratory.
     
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  10. Jm_

    Jm_ Turbo Monkey

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    No no, we already got one. It's very nice.
     
  11. FarkinRyan

    FarkinRyan Monkey

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    "trente-sept millimètres!" (37mm! in English, 1.45669 inches! in freedom units) - Also BOS, a couple of years ago, ensuring that you absolutely cannot under any circumstances obtain replacement seals for your fork, anywhere, ever.
     
  12. 4130biker

    4130biker PM me about Tantrum Cycles!

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    6DBC4521-F507-4BA1-8443-2C531019AA8D.jpeg
     
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  13. supercow

    supercow Monkey

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    This was the exact same story in the UK as well.

    OP: Just take it into any suspension centre worth their salt, there's no magic fairy dust BOS wants you to believe, and anyone can service them.
     
  14. jonKranked

    jonKranked Press Button, Receive Stupid

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  15. chris_f

    chris_f Monkey

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    Arguably the best Dexter's Lab episode ever.
     
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  16. sundaydoug

    sundaydoug Monkey

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    Someone can correct me if I'm wrong, but I think that QBP acts as a service center for BOS products in the US, or at least they did at one point. If that's the case just take your suspension to any shop with a Q account and they can contact them to verify.
     
  17. FarkinRyan

    FarkinRyan Monkey

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    There is definitely no magic fairy dust inside and every single one of their products I've actually pulled apart has been extremely well made, probably the nicest built 'widely' available stuff on the market. BOS won't tell your local suspension service guys anything about anything though because that's not how customer service works apparently, meaning that important stuff like torque values, oil volumes etc is not readily accessible.

    QBP was a service centre at one point but I'm pretty sure that they are no longer, as per standard situation raised by @Kanye West .
     
    #17 -   May 17, 2018
    Last edited: May 17, 2018
  18. chris_f

    chris_f Monkey

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    Their extreme lack of customer service is a shame, because I actually wouldn't mind running BOS suspension. I hear very good things about how they actually feel and perform.
     
  19. sundaydoug

    sundaydoug Monkey

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    I had an Idylle Rare coil fork on my Sunday for a few seasons. It was one of, if not the best feeling forks I've ridden. I think I got 7 seasons of regular lift access riding out of it with only taking it apart for cleaning and changing the oil once before every season.

    Problems come when you need parts for them. I managed to strip the threads in one of the top caps for the tiny air bleed screws and I was quoted something like $80 for a replacement top cap.
     
  20. jonKranked

    jonKranked Press Button, Receive Stupid

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    ...they're busy smoking cigarettes and eating cheese
     
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