Hey Guys, well i said i would keep everyone updated upon any news of my Warantee issue on my 2009 Commencal Supreme DH (http://www.ridemonkey.com/forums/showthread.php?t=232007) and today i got some awesome news from Michael Rainey, Commencal Brand Manager, my warantee passed and a new 2010 supreme dh frame is on the way from France. Props to him for getting back to my emails super fast and dealing with my case.
I talked to him on the phone and he went through the details of why my frame cracked (headtube/downtube weld), other issues 2009 frames had and how the 2010 commencal production is coming from an entirely new factory, something most of us heard about but its good to hear it from someone official. Also how the new frame has been improved, made stronger and how there hasn't been any issues at all from 2010 frames.
So i feel its in order to recognise that Commencal stepped up and gave me the warantee besides the fact that i painted my frame, which voids the warantee, and something i did without reading the warantee details and also not thinking i would crack my frame (it looked beefy haha).
All i can say is im happy that I insisted on getting my story heard with the distributor and not accept a discounted frame and would recommend the same to anyone who believes they justfully deserve a warantee from whichever brand they ride and get a negative answer at first.
I talked to him on the phone and he went through the details of why my frame cracked (headtube/downtube weld), other issues 2009 frames had and how the 2010 commencal production is coming from an entirely new factory, something most of us heard about but its good to hear it from someone official. Also how the new frame has been improved, made stronger and how there hasn't been any issues at all from 2010 frames.
So i feel its in order to recognise that Commencal stepped up and gave me the warantee besides the fact that i painted my frame, which voids the warantee, and something i did without reading the warantee details and also not thinking i would crack my frame (it looked beefy haha).
All i can say is im happy that I insisted on getting my story heard with the distributor and not accept a discounted frame and would recommend the same to anyone who believes they justfully deserve a warantee from whichever brand they ride and get a negative answer at first.