Less than 2 weeks ago, I sent out a shock for service. It came blown. I asked to just buy a new one, but they were sold out. They said getting it back by Snowshoe (I'm leaving in 6 hours!!!) would be tough, but they came through! Not only that, but I asked them to swap springs, but instead they just gave me a new one (sent back old one as well).
So, props to Progressive for coming through. This was the first time I have had to deal with them and I am glad that things went well. Also consider that part of the turn around time included the Mem Day weekend. They said it would be in-house for ~1.5 weeks, but instead they kept it for only 4 or 5 days.
Go Progressive!
PS- When I first called for an RA#, I got a voicemail and left a message, and they actually got back to be in just a few hours!
So, props to Progressive for coming through. This was the first time I have had to deal with them and I am glad that things went well. Also consider that part of the turn around time included the Mem Day weekend. They said it would be in-house for ~1.5 weeks, but instead they kept it for only 4 or 5 days.
Go Progressive!
PS- When I first called for an RA#, I got a voicemail and left a message, and they actually got back to be in just a few hours!