I am working through this issue for a customer, but we seem to be running around in circles, and we have been sent the same parts twice now.
Here's the issue;
Customer recently bought 2004 SGS Pro Freeride (it's been a couple months now but he's only gotten to ride it for about 2 weeks).
After about 2 weeks after purchase, the lower end of the shock started developing a little play. We called IH and they said that the 2-peice style shock axle that was in there was weaker than a new 1-piece part that they were using, and they recommended using that on this bike.
The 2-peice axle that fits in there is 84mm wide.
The linkage plates are 84mm wide when everything is bolted together.
The "replacement" one-piece axle that we have been sent twice now is only 60mm wide.
Because the width of the linkage plates from end to end is 84mm, there is no way a 60mm axle can work in it (without something different or additional). I have called IH and spoke to them for at least 45 minutes with no apparent solution. The IH tech said (about 20 times) to just bolt it all together and it just works fine. Well, I bolted the axle (that is 24mm too short and doesn't even contact the linkage plates) up, and there's about a half inch of slop in the shock mount now (obviously, because there is no axle running through it).
Here's the problem Todd or whomever, and I'd appreciate if this could be forwarded because we got nowhere on the telephone;
With the hardware we have, there's no way this can work. Look at the last picture with the places marked "empty space!" There's NOTHING here, there's the small bolt that anchors the linkgage together (much smaller diameter than the shock-axle hole) and the axle does not go far enough to even get into these holes that previously held the axle.
The pictures may do a better job of explaining what I am trying to in words, but we are at wits end trying to figure out how the IH tech guy says that it all "bolts together". It most definitely bolts together, but it has about a half inch of slop because there is NO AXLE or anything to take up the space to make a fit in the AXLE HOLES.
We need to know how to solve this, it is IH's recommendation that we use a one-peice axle, but it just can't work with what we have (and we've been told over and over again that we have everything and that it should just bolt up nice and tight)...
Here's the issue;
Customer recently bought 2004 SGS Pro Freeride (it's been a couple months now but he's only gotten to ride it for about 2 weeks).
After about 2 weeks after purchase, the lower end of the shock started developing a little play. We called IH and they said that the 2-peice style shock axle that was in there was weaker than a new 1-piece part that they were using, and they recommended using that on this bike.
The 2-peice axle that fits in there is 84mm wide.
The linkage plates are 84mm wide when everything is bolted together.
The "replacement" one-piece axle that we have been sent twice now is only 60mm wide.
Because the width of the linkage plates from end to end is 84mm, there is no way a 60mm axle can work in it (without something different or additional). I have called IH and spoke to them for at least 45 minutes with no apparent solution. The IH tech said (about 20 times) to just bolt it all together and it just works fine. Well, I bolted the axle (that is 24mm too short and doesn't even contact the linkage plates) up, and there's about a half inch of slop in the shock mount now (obviously, because there is no axle running through it).
Here's the problem Todd or whomever, and I'd appreciate if this could be forwarded because we got nowhere on the telephone;
With the hardware we have, there's no way this can work. Look at the last picture with the places marked "empty space!" There's NOTHING here, there's the small bolt that anchors the linkgage together (much smaller diameter than the shock-axle hole) and the axle does not go far enough to even get into these holes that previously held the axle.
The pictures may do a better job of explaining what I am trying to in words, but we are at wits end trying to figure out how the IH tech guy says that it all "bolts together". It most definitely bolts together, but it has about a half inch of slop because there is NO AXLE or anything to take up the space to make a fit in the AXLE HOLES.
We need to know how to solve this, it is IH's recommendation that we use a one-peice axle, but it just can't work with what we have (and we've been told over and over again that we have everything and that it should just bolt up nice and tight)...
