JUNE 17: !!!! IT'S SORTED OUT NOW !!!!
Hi,
My name is Joni and I live in Finland, Europe.
I'm having troubles with Brad Hodges from Nemesis Project. I wanted to buy a handlebar from him.
I'm bad at english and I'm a bad story teller as well so I just give you the story as it is and finally at the end I'll give my thoughts. Hope it's understandable to read.
Here we go:
April 11, I did contact Brad and I asked about Street bars at black and custom lenght (24.5").
Everything went fine and we had a deal. He said he will cut them 1st and then sent to powdercoat.
He said he can ship them out to me on Monday april 21 due to SeaOtter which was fine to me. Althought I was a little bit worried about will he make sure that he will remember to send the bars after SeaOtter.
I wrote:
April 12, the payment has been sent via PayPal
April 20, I reminded him about my order
April 21, Brads reply:
April 23, I recontacted Brad and this is how he replied:
April 29, No contacts from Brad about the situation or tracking code or anything so I decided to contact him and ask about the status. Here's how Brad answered:
-WRONG Time did past and he did not contact me about the shipping.
I tried to contact him couple of times without results until this a bit angrier message at May 7 did do some results:
May 8, Brad replied:
May 14, No sign about my bars so once again I decided to contact Brad:
May 19, Brad did reply:
I contacted Brad couple times but I don't remember specific dates as my mailbox doesn't save my mails I can only see those which have been replied. I remember asking something about that please contact me when my bars have came back to you since no one is there picking them up from where ever they are. (I'm aware that there's atleast two another places called "Finland" in the world but by this stage the bars should have been delivered back to Brad).
Brad did also reply atleast one time but I don't have this email any longer, I accidentaly deleted it. I remember he said that hes willing to make me another set if needed.
June 5, Time did pass and I didn't hear nothing from my Customs or post office or Brad himself so I contacted him:
I did also contact my Customs and they checked everything and it was clear that the bars weren't in Finland atleast.
And even today I'm still waiting that contact! He should have them ready, after all He picked them up on June 5, PAINTED! So all he should do, is shipping them.. IF they're truelly ready right?
I did contact him about 5-4 days ago and I said that he's free to send me them as uncutted and ANY colour he wants or even raw but just send them please! He haven't yet replied to that email.
Does he treat all hes customers from Europe like this?
"we give ALL our customers the same lever of attention from a set of bars to a complete bike"
^ Clearly that's not the case right now or what do you think?
I'm sorry Brad but I felt this is the only chance left to try wake you up man. We had a deal and you've got my money and I think I've been patient about waiting.
I understand that running everything by yourself can be TOUGH, I really do but come on we had a deal on april 11 and april 12 I paid my bars so it's a darn long time to wait some piece of metal tube. I did my order before Weezer-bars were even released and there are people now having them and posting pictures but here I am still waiting mines to come.
I feel that posting this up here is the only way because contacting Brad via email would just cause more ignored mails or replies like "I just got them from powdercoating" or "They are going to get powdercoated by tomorrow".
No point continue this any longer.
I do understand normal delays and stuff but THIS, and the way You, Brad, handle this by not keeping a customer updated is very rude and it does not give a good image about you either. At this point I would not order a frame or forks from you man.
Thanks,
Joni
JUNE 17: !!!! IT'S SORTED OUT NOW !!!!
Hi,
My name is Joni and I live in Finland, Europe.
I'm having troubles with Brad Hodges from Nemesis Project. I wanted to buy a handlebar from him.
I'm bad at english and I'm a bad story teller as well so I just give you the story as it is and finally at the end I'll give my thoughts. Hope it's understandable to read.
Here we go:
April 11, I did contact Brad and I asked about Street bars at black and custom lenght (24.5").
Everything went fine and we had a deal. He said he will cut them 1st and then sent to powdercoat.
He said he can ship them out to me on Monday april 21 due to SeaOtter which was fine to me. Althought I was a little bit worried about will he make sure that he will remember to send the bars after SeaOtter.
I wrote:
This is how Brad did reply:But I'm a bit concerned will you remember to ship my small
order as I do understand you're a busy worker and such. You
don't mind if I'll send you a mail on Sunday/Monday april 20/21 for
reminding?
you are more than welcom to remind me about your order.
----
Your order isnt small to me , it's a order we give ALL our customers
the same lever of attention from a set of bars to a complete bike were
always here for you
April 12, the payment has been sent via PayPal
April 20, I reminded him about my order
April 21, Brads reply:
Ok that's fine and totally understandable.Joni
Hi I just this second got back in from SeaOtter .
Please give me a day or so to get my head back together.
April 23, I recontacted Brad and this is how he replied:
So NOW my bars are ready... ...OR that is what I thought.There back from powdercoat today , and i will get them into the mail to
you ASAP .
the black looks great !!
April 29, No contacts from Brad about the situation or tracking code or anything so I decided to contact him and ask about the status. Here's how Brad answered:
They are out from powdercoat, AGAIN?!? I immediately contected Brad:Joni
Your bars are done at Powdercoat , got the call this morning around
8:00 AM
I'm going to drive down tomorrow morning to get them , they will ship
out to you tomorrow via postal service
Brad did reply pretty quick:Brad,
ok cool. I thought they were ready already.
Should be couple weeks then, then they should arrive niccce!
So why did you lie about it in the first place? Anyway, I did leave it there as atleast they are coming now...Joni
My mistake , i jumped the gun saying they were back the other day .
I assumed wrong ( Thought they would have been done late last week
instead of this morning)
sorry if there was any confusion :-( IE: my bad
-WRONG Time did past and he did not contact me about the shipping.
I tried to contact him couple of times without results until this a bit angrier message at May 7 did do some results:
Dude please answer your mails, are my bars ready or not? :-(
I can understand if you're busy but not answering mails or keeping
touch at all is quite rude to be honest!
Hope you'll clear this out soon
-Joni
May 8, Brad replied:
Ok they are coming now.Joni
Hey sorry I have been out of town racing for the past week , your bars
went out last week before I left
May 14, No sign about my bars so once again I decided to contact Brad:
Hello Brad,
Can you remember what specific day it was when you sent the bars and
was it via USPS? Just a bit shame it has not arrived yet...
No tracking number?
Thanks!
-Joni
May 19, Brad did reply:
Nothing about the day when he supposedly did send them and nothing about the tracking code.Hey Joni I'm checking on this
I honeslty do not know what happened ??
Brad
I contacted Brad couple times but I don't remember specific dates as my mailbox doesn't save my mails I can only see those which have been replied. I remember asking something about that please contact me when my bars have came back to you since no one is there picking them up from where ever they are. (I'm aware that there's atleast two another places called "Finland" in the world but by this stage the bars should have been delivered back to Brad).
Brad did also reply atleast one time but I don't have this email any longer, I accidentaly deleted it. I remember he said that hes willing to make me another set if needed.
June 5, Time did pass and I didn't hear nothing from my Customs or post office or Brad himself so I contacted him:
Brad's reply:Hi Brad,
have my bars arrived back to you yet?
You don't have the tracking code do you? So i could see where the hell
they are.
...You truelly DID ship them and to that SPECIFIC adress which I gave?
Thanks,
Joni Kilpelä
Today...What a funny coincidence... anyway I leaved it there and decided to wait Brad's contact.I had to take another set to powdercoat for you , I'm picking these up today
I did also contact my Customs and they checked everything and it was clear that the bars weren't in Finland atleast.
And even today I'm still waiting that contact! He should have them ready, after all He picked them up on June 5, PAINTED! So all he should do, is shipping them.. IF they're truelly ready right?
I did contact him about 5-4 days ago and I said that he's free to send me them as uncutted and ANY colour he wants or even raw but just send them please! He haven't yet replied to that email.
Does he treat all hes customers from Europe like this?
"we give ALL our customers the same lever of attention from a set of bars to a complete bike"
^ Clearly that's not the case right now or what do you think?
I'm sorry Brad but I felt this is the only chance left to try wake you up man. We had a deal and you've got my money and I think I've been patient about waiting.
I understand that running everything by yourself can be TOUGH, I really do but come on we had a deal on april 11 and april 12 I paid my bars so it's a darn long time to wait some piece of metal tube. I did my order before Weezer-bars were even released and there are people now having them and posting pictures but here I am still waiting mines to come.
I feel that posting this up here is the only way because contacting Brad via email would just cause more ignored mails or replies like "I just got them from powdercoating" or "They are going to get powdercoated by tomorrow".
No point continue this any longer.
I do understand normal delays and stuff but THIS, and the way You, Brad, handle this by not keeping a customer updated is very rude and it does not give a good image about you either. At this point I would not order a frame or forks from you man.
Thanks,
Joni
JUNE 17: !!!! IT'S SORTED OUT NOW !!!!
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