Really what it seems like to me is too large of a customer base for the employees. (How many are there other than Brad??) If there are a lot of e-mails and orders coming and going I could see how some could get jumbled and confused. Now it is of course Brads job to stay on top of what is who's but I can see how things could go awry if a company grows too quickly for it's staff..... Hopefully things get straightened out.