SW claims to be elderly passenger friendly. Now, is that just marketing bullsh1t (seems so) or do they claim to know the needs of the elderly? My sister got my mom a ticket on SWA and answered the option that the passenger is elderly -- 70yo and loosing her mental facililites. My sister could've put my mom on the plane at the local airport, but that would require a change of planes, so she drove her an hour further to Tampa to get a direct flight to Denver. My mom gets to the gate and an attendant says, "You're a volunteer." My mom was confused. She was told that she is being put on standby -- despite paying for a full-fare class ticket! She got compensated -- big focking deal -- but had to fly through Chicago. Chicago! It's not a small and easy airport. She had an hour to catch a connecting flight and she can't walk very well on top of it. My mom is here, safe and sound, and that's what's important, but SWA, who claims to be extra elderly friendly, are bunch of c0cksuckers who declared my mom a standby/bump volunteer... not asked, just made her one. On top of that, my mom got to the airport early to avoid such BS. So we're still not sure why she was bumped. I'm venting, but I hope y'all will re-consider SWA in the future. PS: On top of it all, my mom never got any sort of voucher or documentation declaring exactly what her compensation was to be... just told to call the 800 number and see what they can do for her. May all SWA people involved get goatsed by a camel.