Quantcast

SouthWest Airlines can go fock themselves.

Discussion in 'The Lounge' started by LordOpie, Mar 27, 2008.

  1. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    SW claims to be elderly passenger friendly. Now, is that just marketing bullsh1t (seems so) or do they claim to know the needs of the elderly?

    My sister got my mom a ticket on SWA and answered the option that the passenger is elderly -- 70yo and loosing her mental facililites. My sister could've put my mom on the plane at the local airport, but that would require a change of planes, so she drove her an hour further to Tampa to get a direct flight to Denver.

    My mom gets to the gate and an attendant says, "You're a volunteer." My mom was confused. She was told that she is being put on standby -- despite paying for a full-fare class ticket!

    She got compensated -- big focking deal -- but had to fly through Chicago. Chicago! :disgust: It's not a small and easy airport. She had an hour to catch a connecting flight and she can't walk very well on top of it.

    My mom is here, safe and sound, and that's what's important, but SWA, who claims to be extra elderly friendly, are bunch of c0cksuckers who declared my mom a standby/bump volunteer... not asked, just made her one.

    On top of that, my mom got to the airport early to avoid such BS. So we're still not sure why she was bumped.

    I'm venting, but I hope y'all will re-consider SWA in the future.

    PS: On top of it all, my mom never got any sort of voucher or documentation declaring exactly what her compensation was to be... just told to call the 800 number and see what they can do for her.

    May all SWA people involved get goatsed by a camel.
     

    Please register to disable this ad.

  2. shamrock

    shamrock Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Mar 25, 2008
    Messages:
    216
    Location:
    Hoboken, NJ
    That is just wrong... Sorry to hear they put her through that. My stepfather works for them which is what led me to this thread. He's a technician though... I assure you he had nothing to do with this.
     
  3. MTBstud12

    MTBstud12 Monkey

    Rep/Likes:
    5 / 0
    Joined:
    Jan 24, 2008
    Messages:
    484
    Location:
    Tejas
    Note to self: Never fly SWA!

    Sorry about all the trouble Opie!
     
  4. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    Thanks guys. I just needed to vent :)
     
  5. AngryMetalsmith

    AngryMetalsmith Business is good, thanks for asking

    Rep/Likes:
    315 / 1,932
    Joined:
    Jun 4, 2006
    Messages:
    14,074
    Location:
    I have no idea where I am
    That's just wrong.

    I hope your mom is enjoying being a grandma.

    BTW, how is the little guy, has he got a job yet?
     
  6. stevew

    stevew unique white person

    Rep/Likes:
    249 / 2,353
    Joined:
    Sep 21, 2001
    Messages:
    31,483
    Give her shi**ty diapers to be left under various seat cushions on her flight home.

    Or have her try to flush them down the airplane toilets once in the air and clog the fvcking toilets up. I have never used an airplane toilet, so I don't know if that is feasible.
     
  7. AngryMetalsmith

    AngryMetalsmith Business is good, thanks for asking

    Rep/Likes:
    315 / 1,932
    Joined:
    Jun 4, 2006
    Messages:
    14,074
    Location:
    I have no idea where I am
    She could also have a garlic bagel with garlic butter and a couple cups of coffee before boarding the plane.

    It would be a great opportunity for her to practice the fine art of close talking. " Excuse me Steeeeeewaaaarrdissss ".
     
  8. geargrrl

    geargrrl Turbo Monkey

    Rep/Likes:
    5 / 1
    Joined:
    May 2, 2002
    Messages:
    2,379
    Location:
    pnw -dry side
    Write a letter to corporate. I got a free ticket that way: they let my then 10 year old son walk unattended off the plane and not get "checked off' to who was picking him up.
     
  9. HAB

    HAB Chelsea from Seattle

    Rep/Likes:
    81 / 803
    Joined:
    Apr 28, 2007
    Messages:
    10,442
    Location:
    Seattle
    It seems to me that the above ideas, while well intentioned, do more harm to other SWA passengers than the airline itself. I guess they might piss a few people off enought that they won't fly SWA again, but still...
     
  10. AngryMetalsmith

    AngryMetalsmith Business is good, thanks for asking

    Rep/Likes:
    315 / 1,932
    Joined:
    Jun 4, 2006
    Messages:
    14,074
    Location:
    I have no idea where I am
    C'mon Hab we're only joking. Just trying to help LO with his venting.

    GearGirl has the right idea.
     
  11. DRB

    DRB unemployed bum

    Rep/Likes:
    5 / 0
    Joined:
    Oct 24, 2002
    Messages:
    15,287
    Location:
    Watchin' you. Writing it all down.
    I'd contact the travel writer for MSNBC, no clue what the name is but I always seem that they contact the airlines about all sorts of bogus sh!t.

    or was your mom wearing a mini skirt? They always seem to have a problem with that.

     
  12. buildyourown

    buildyourown Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Feb 9, 2004
    Messages:
    4,857
    Location:
    South Seattle

    What? Really?
    I always wait to dump out once I'm on the plane. What else are you going to do for 3 hours.
     
  13. buildyourown

    buildyourown Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Feb 9, 2004
    Messages:
    4,857
    Location:
    South Seattle
    Is that the ugly bitch who claimed she got kicked off for being "too hot"
    That's not why you got the boot, honey.
     
  14. TreeSaw

    TreeSaw Mama Monkey

    Rep/Likes:
    41 / 428
    Joined:
    Oct 30, 2003
    Messages:
    16,679
    Location:
    Dancin' over rocks n' roots!
    That's awful LO! I will reconsider Southwest for my future flying needs (actually I have been getting better flights & prices from United lately anyway).
     
  15. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    Brilliant!
    He's great, thanks! Right now, he's only got part-time employment as a tittie-sucker... good work if you can get it.
    That is far worse than what they did to my mom.
    Exactly and thank you.



    Thanks all! :)
     
  16. robdamanii

    robdamanii OMG! <3 Tom Brady!

    Rep/Likes:
    5 / 0
    Joined:
    May 2, 2005
    Messages:
    10,681
    Location:
    Out of my mind, back in a moment.
    So he bumped you out of that position, huh? Bummer. ;)

    Stories like this are why I never fly SWA or pretty much any carrier that isn't Continental. Raise enough hell with corporate and they'll probably give you something free just to get you to go away.
     
  17. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    Yeah, I got downsized.

    :think:

    EDIT: The hospital kept asking what we were going to do for birth control since they don't advocate getting pregnant again soon after.

    I figured we'd use exhaustion?
     
  18. robdamanii

    robdamanii OMG! <3 Tom Brady!

    Rep/Likes:
    5 / 0
    Joined:
    May 2, 2005
    Messages:
    10,681
    Location:
    Out of my mind, back in a moment.
    Yikes.

    I'm always surprised people want to touch each other again after a kid enters the picture. The thought of having a kid like I was is the ultimate birth control.
     
  19. Spero

    Spero ass rainbow

    Rep/Likes:
    2 / 0
    Joined:
    Jul 12, 2005
    Messages:
    2,072
    Location:
    Tejas
    Sorry to hear about the experience. Since I was a kid, we've always flown SWA and I personally haven't had a bad experience...though they seem to have been really dropping the ball lately.
     
  20. binary visions

    binary visions The voice of reason

    Rep/Likes:
    83 / 360
    Joined:
    Jun 13, 2002
    Messages:
    21,639
    Location:
    NC
    LO, Jenn's brother flew in to see us and the airline sold his ticket out from under him, causing massive delays. Customer service was very rude and condescending to me.

    Jenn and I wrote a few very unpleasant emails to the airline and ended up getting a $150 voucher for another flight. Not a bad deal. I recommend making a fuss - at least it'll make you feel a little better to vent to them, and at best you may get something out of it :thumb:

    Alternately, you could eat a lot of Mexican food immediately before your next flight with them, then make it a point to foul every bathroom in the place.
     
  21. Echo

    Echo crooked smile

    Rep/Likes:
    5 / 1
    Joined:
    Jul 10, 2002
    Messages:
    11,818
    Location:
    Slacking at work
    That seriously sucks. I got bumped (and delayed a full 24 hours) last summer when heading to the west coast for vacation. It was United. They gave me a voucher for a free roundtrip, without me asking for it.

    The beautiful part was, while I was using the free roundtrip a few months later, I volunteered to get bumped, and got another free roundtrip as compensation :D

    This makes Southwest look pretty bad. Tell the world.
     
  22. urbaindk

    urbaindk The Real Dr. Science

    Rep/Likes:
    4 / 0
    Joined:
    Jul 12, 2004
    Messages:
    4,831
    Location:
    Sleepy Hollar
    That's it. Next time my mother-in-law flies to see us, I'll make sure it's Southwest. :)
     
  23. stoney

    stoney Part of the unwashed, middle-American horde

    Rep/Likes:
    118 / 1,152
    Joined:
    Jul 26, 2006
    Messages:
    13,450
    Location:
    Colorado
    Call customer service, and write letters to corporate. the more pissed you are, the better the results. Claim she is senile and that you went out of your way to make that flight with SW for her convenience and then explain the details. you guys should get at least one flight out of it. Or just be adament that they f*ed your plans because they decided to volunteer your "senile" grandmother for a flight forcing her to change flights and demand your money back because you do not want her flying with SW again because you can not gurantee that she will be aided (mention the elderly check box at this point) and quite possibly thrown to the wolves. If the person can't help you demand to speak to their manager and so forth until you get to the CEO if needed.
     
  24. tmx

    tmx aka chromegoddess

    Rep/Likes:
    0 / 2
    Joined:
    Mar 16, 2003
    Messages:
    1,683
    Location:
    slc
    That's pretty upsetting LordOpie. I hope you write them a letter and then tell 'em to eff off if they offer you a voucher for another flight. Tell them to switch it to the airline of your choice. Ha!

    I hope her flight home is safe and swift.
     
  25. valve bouncer

    valve bouncer Master Dildoist

    Rep/Likes:
    8 / 16
    Joined:
    Feb 11, 2002
    Messages:
    7,824
    Location:
    Japan
    Southwest basically pioneered the LCC. Then Ryanair came along and perfected it. The rest, including Southwest are now playing catch-up. It revolves around the promise of rock bottom prices but it comes at the price of service. I think if anyone is likely to have issues with any part of the airline/airport experience then they are best avoiding the LCCs.
     
  26. H8R

    H8R Cranky Pants

    Rep/Likes:
    7 / 4
    Joined:
    Nov 10, 2004
    Messages:
    13,983
    :stupid:


    Make it short and angry.
     
  27. chuffer

    chuffer Monkey

    Rep/Likes:
    10 / 71
    Joined:
    Sep 2, 2004
    Messages:
    733
    Location:
    McMinnville, OR
    I dont understand:

    Why should I feel compensated for my troubles as a result receiving a free pass to go through the same BS again?

    Wanna make me happy? Give me my money back and a first class ticket on Singapore Air.

    I dislike air travel in general and hate it in the USA!
     
  28. ska todd

    ska todd Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Oct 10, 2001
    Messages:
    1,783
    Location:
    Lawnguyland, New F'in Yawk
    Southwest = Greyhound with wings

    I avoid SW at all costs. They are "convenient" for regular flights at a reasonable rate out of smaller/regional airports but forget them if you have to transfer anywhere, or if you're checking luggage. Plus, their flights are usually full of vacationing families, students, retirees, and other non-seasoned travelers. This makes it hard to get any work done on flights. At least they're doing away with the cattle-call seating.

    Domestically, I usually prefer Jet Blue or United. Though, recent experiences with both have left much to be desired. At least on Jet Blue you get legroom and a tv.

    -ska todd
     
  29. bluebug32

    bluebug32 Asshat

    Rep/Likes:
    4 / 0
    Joined:
    Jan 14, 2005
    Messages:
    6,143
    Location:
    Floating down the Hudson
    Yes it is :p
     
  30. Echo

    Echo crooked smile

    Rep/Likes:
    5 / 1
    Joined:
    Jul 10, 2002
    Messages:
    11,818
    Location:
    Slacking at work
    Man. One of the things that pisses me off most about air travel is how they charge you extra for a reasonable amount of legroom. Tall people should file a class action.
     
  31. ska todd

    ska todd Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Oct 10, 2001
    Messages:
    1,783
    Location:
    Lawnguyland, New F'in Yawk
    Agreed, since I think the fat people already have one going!

    -ska todd
     
  32. LordOpie

    LordOpie MOTHER HEN

    Rep/Likes:
    0 / 0
    Joined:
    Oct 17, 2002
    Messages:
    21,033
    Location:
    Denver
    Winner! :rofl:

    Rock on!