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Sprint Customer Service......

Discussion in 'The Lounge' started by DirtyMike, Feb 12, 2008.

  1. DirtyMike

    DirtyMike Turbo Fluffer

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    I know there was anotehr thread about this.... But.... Early December, My wife and I Bought new phones, signed a new contract, Got rebates ETC. We also had two Mail rebates for 50 dollars each phone. Today I got a letter from sprint denying our rebates, "You do not meet the rebate requirements Due to not signing a new 2 year agreement......"


    Well, I called up sprint, Talked to them and they found it to be a clearical error, gave me a new two year contract for both phones active today, there new Deal is a 70 dollar instant rebate per line, and for the mistake they allowed me to have an additional 20% off my bill for the total contract time. On top of that, they gave a phone number to call, and I am still getting the 50 dollar per phone rebates that I will have in fifteen days.


    Score one for customer service, there error has worked in my favor, Not only did I get My original rebate, but now I get an additional 140 dollars, and 20% off the bill for the remainder of the contract.



    P.S. Had to post this with all the hating on CS lately, got have some good news to counteract the bad
     

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  2. LordOpie

    LordOpie MOTHER HEN

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    nice work.
     
  3. loco-gringo

    loco-gringo Crusading Clamp Monkey

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    If that's not a reason to take my pants off, I don't know what is. :think:
     
  4. Ciaran

    Ciaran Fear my banana

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    Oh lawd, I hope you're wearing clean underwear!
     
  5. LordOpie

    LordOpie MOTHER HEN

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    For another 84 days. Then it's pants poopin' time.
     
  6. Potroast88

    Potroast88 YouTube Boy

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    I once told a Sprint customer service person that I would send smoke signals before I would use their service again.