My boys and Intense customer service heard from me personally, and got on it for me. Thanks Chad and Johhny for getting this thing figured out!
Last edited:
Intense Warranty
- Thread starter flyboy
- Start date
well they screwed me - but I'm happy they did you right
How's Intense as a company doing?
yep,rushed me my frame,spoke with top dogs at the compagny so they could get me my bike unlike 5 to 6 shops here trying to make hundreds off me,aswell rushed it with the shock I wanted ( my distributer is a fox only and wont bring anything in with CCDB's etc. )
HOWEVER
I havn't spoken to anyone in a bit,Im whilling to bet STICK is a valuable key player they lost.
HOWEVER
I havn't spoken to anyone in a bit,Im whilling to bet STICK is a valuable key player they lost.
Stick is a good dude and was amazing at getting back to me if I had any questions or issues. His shoes will be hard to fill. BUT since he's left Intense has definitely still been able to get right back to me.
Maybe try calling Intense directly and eliminate the middle man?
Crazy you cracked your old G3 swingarm, must have been a bad batch? Mine's still going strong with 2 HUGE wrecks in the rocks which is more than I could say for my elbow
Maybe try calling Intense directly and eliminate the middle man?
Crazy you cracked your old G3 swingarm, must have been a bad batch? Mine's still going strong with 2 HUGE wrecks in the rocks which is more than I could say for my elbow
I snapped my rear tri as well during my last practice (of course) run at Windham. I went through the same hassle with them(only 4 weeks) but, finally got it sorted just in time for Killington. My interpretation of their excuse was "blah blah blah blah were stoney West Coasters who can't get our ish together". I even made it easier on them in that I didn't care if they sent me a G3 (which they told me they didn't have available anymore). It's too bad, I have been riding their bikes for years, they are some of the sexiest and slayiest bikes out there. Also had a bad interaction with them regarding their drop outs that I won't get into.
So my next frame will either be a Transition 450 or a Trek Session instead of a M9. Sad really that the last US company just doesn't have it together.
So my next frame will either be a Transition 450 or a Trek Session instead of a M9. Sad really that the last US company just doesn't have it together.
Trek is now a US company (if you're willing to spend $8500 lol)
Called directly and I talked to one of the two warranty guys who was cool, but unable to help. At this point I told them to send me a new frame altogether as they owe it to me. The best they offered was an off color rear after 6 weeks, or I can wait two more for the color I asked for 6 weeks ago. Hmmm...8 weeks to get a rear triangle...sound right to you??? NOT.Stick is a good dude and was amazing at getting back to me if I had any questions or issues. His shoes will be hard to fill. BUT since he's left Intense has definitely still been able to get right back to me.
Maybe try calling Intense directly and eliminate the middle man?
Crazy you cracked your old G3 swingarm, must have been a bad batch? Mine's still going strong with 2 HUGE wrecks in the rocks which is more than I could say for my elbow
wait... is this a warranty replacement or a crash replacement?
Just curious - but why do you have to call Intense so much?
Intense warrantied my bent 951 dropout, I had the new one with no charge in 3days at no charge. They are great
^^ Got it.
Maybe you should add flyboy to your team.??
Maybe you should add flyboy to your team.??
Ordered my TR450 first photos should be at Eurobike, They are amazing bikes i here
I'm not going to get in on the hating (as it has been close to 10 years since I've last dealt with them), but will state that when I do speak with riders local to me, and they either a) ask about Intense or b) suggest that they are interested, I provide an opinion to seek alternatives.
I'm sorry to hear that you're having a bad experience with their product as well as customer support.
I'm sorry to hear that you're having a bad experience with their product as well as customer support.
Maybe the delay is because they're trying to figure out how to paint ano black?
Sorry, couldn't resist. One of my friends had to get a warranty 951 rear triangle (he had the G3 dropout version) earlier this year, and I think he had it within a week (got the new non-adjustable one). It sucks yours is taking so long, but it seems like most get theirs quickly.
But bought the bike in the usIntense took care of me like I was a familly member,and im in canada.
Sweet shot btw
Last edited:
Im going through the same thing. My rear triangle on my 951 is cracked. My LBS was told they would have a rear triangle this week by Johnny at Intense. I called this week to make sure because I am going to Canada to do some riding. I was told they are having delays and it will go out Tuesday of next week. Real nice. So I guess I get to ride a cracked 951. Oh and here is a kicker... I get the new cheaper rear triangle not the G3 rear triangle that came with the bike when I bought it.
I love my Intense bike and I have had 3 over the last few years.
I love my Intense bike and I have had 3 over the last few years.
Last edited:
Can we see the Videotape?
Okay... someone PLEASE give this shot a 25 degree clockwise turn to the proper angle... it actually looks like you're going down something REALLY steep off some rocks...Intense took care of me like I was a familly member,and im in canada.
that isn't me that FLORENT PAYET,baught my bike in CANADA p.s they helped me be able to cause all the lbs's I dealth with were rediculous or weren't allowed to sell me IE get me one.
only put that pic cause florent payet well is sick and hes sporting the right color.
only put that pic cause florent payet well is sick and hes sporting the right color.
You guys realise most of them are at eurobike or wtv.
And seing the booth,they are deffenetly not going out of business.
Here I was trying to figure out how the pinned frenchman turned out to be a semi-retarded rm-poster from quebec.
Chad @ Intense has been a pleasure to deal with. I had a warranty issue 2 weeks ago and he sent me a brand new frame in less than 5 days (that includes shipping time.) I don't know any other company that turns around warranties that fast. I have owned 8 intense frames over the past 4 years and I will continue to buy them!
Thanks again CHAD!
-Jasen M.
Thanks again CHAD!
-Jasen M.
Just curious- where's everyone's swing arm cracking? maybe I need to go check mine.
I realize the OP has been having issues for months, but anyone trying to get help from most smaller bike companies with in the time window from eurobike to interbike will probably notice long delays. Shoot, we ran into that issue with Marzocchi of all companies a few years back trying to get my wife's fork serviced.
I realize the OP has been having issues for months, but anyone trying to get help from most smaller bike companies with in the time window from eurobike to interbike will probably notice long delays. Shoot, we ran into that issue with Marzocchi of all companies a few years back trying to get my wife's fork serviced.
drive side, where the tube welds to the rest of it. we've got one sitting in my shop broken right there.
The angle is correct. Look at the trees.Okay... someone PLEASE give this shot a 25 degree clockwise turn to the proper angle... it actually looks like you're going down something REALLY steep off some rocks...
OK so some facts about my situation because you asked:
- Chad and Johnny at Intense are good guys and worked for me.
- my original G3 triangle cracked drive side by the pivot. They've since made it stronger and no longer have the problem. I've been told.
- I told intense I would take a new style triangle without the G3 dropouts but I wanted the same color. They did offer me another color at the 4 week mark or wait two weeks for my color and I made it clear then that i wanted black. When I called two weeks later it was going to be another two weeks. You do the math.
- I have a stealth black 951, and that color is no longer standard so they don't paint them frequently, but I was never told that until today.
- Chad and Johnny were/are working FOR me, unfortunatly for them others in the company grabbed things that weren't theirs to take (ie my triangle for other reasons)
- small companies have production runs. basic fact. you hit timing right you get things right away, you hit timing wrong at the peak of the season and you get my luck. Intense has (as I understand it) changed a few things because of how it went down with me. I hit timing wrong, had a non standard color, and had someone at Intense take a part they shouldn't have - a perfect storm.
- Yes I was/am pissed it happened to me but I also have had other bike companies F-it up just as bad.
- simply put I needed a rear triangle, this is what it took to get someone's attention, and I believe Chad and Johnny are getting this fixed internally to the extent they can so we all will see better service in the future.
- Chad and Johhny are good guys and get a second chance from me.
- Chad and Johnny at Intense are good guys and worked for me.
- my original G3 triangle cracked drive side by the pivot. They've since made it stronger and no longer have the problem. I've been told.
- I told intense I would take a new style triangle without the G3 dropouts but I wanted the same color. They did offer me another color at the 4 week mark or wait two weeks for my color and I made it clear then that i wanted black. When I called two weeks later it was going to be another two weeks. You do the math.
- I have a stealth black 951, and that color is no longer standard so they don't paint them frequently, but I was never told that until today.
- Chad and Johnny were/are working FOR me, unfortunatly for them others in the company grabbed things that weren't theirs to take (ie my triangle for other reasons)
- small companies have production runs. basic fact. you hit timing right you get things right away, you hit timing wrong at the peak of the season and you get my luck. Intense has (as I understand it) changed a few things because of how it went down with me. I hit timing wrong, had a non standard color, and had someone at Intense take a part they shouldn't have - a perfect storm.
- Yes I was/am pissed it happened to me but I also have had other bike companies F-it up just as bad.
- simply put I needed a rear triangle, this is what it took to get someone's attention, and I believe Chad and Johnny are getting this fixed internally to the extent they can so we all will see better service in the future.
- Chad and Johhny are good guys and get a second chance from me.