My boys and Intense customer service heard from me personally, and got on it for me. Thanks Chad and Johhny for getting this thing figured out!
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Trek is now a US company (if you're willing to spend $8500 lol)I snapped my rear tri as well during my last practice (of course) run at Windham. I went through the same hassle with them(only 4 weeks) but, finally got it sorted just in time for Killington. My interpretation of their excuse was "blah blah blah blah were stoney West Coasters who can't get our ish together". I even made it easier on them in that I didn't care if they sent me a G3 (which they told me they didn't have available anymore). It's too bad, I have been riding their bikes for years, they are some of the sexiest and slayiest bikes out there. Also had a bad interaction with them regarding their drop outs that I won't get into.
So my next frame will either be a Transition 450 or a Trek Session instead of a M9. Sad really that the last US company just doesn't have it together.
Called directly and I talked to one of the two warranty guys who was cool, but unable to help. At this point I told them to send me a new frame altogether as they owe it to me. The best they offered was an off color rear after 6 weeks, or I can wait two more for the color I asked for 6 weeks ago. Hmmm...8 weeks to get a rear triangle...sound right to you??? NOT.Stick is a good dude and was amazing at getting back to me if I had any questions or issues. His shoes will be hard to fill. BUT since he's left Intense has definitely still been able to get right back to me.
Maybe try calling Intense directly and eliminate the middle man?
Crazy you cracked your old G3 swingarm, must have been a bad batch? Mine's still going strong with 2 HUGE wrecks in the rocks which is more than I could say for my elbow
wait... is this a warranty replacement or a crash replacement?Called directly and I talked to one of the two warranty guys who was cool, but unable to help. At this point I told them to send me a new frame altogether as they owe it to me. The best they offered was an off color rear after 6 weeks, or I can wait two more for the color I asked for 6 weeks ago. Hmmm...8 weeks to get a rear triangle...sound right to you??? NOT.
Just curious - but why do you have to call Intense so much?Stick is a good dude and was amazing at getting back to me if I had any questions or issues. His shoes will be hard to fill. BUT since he's left Intense has definitely still been able to get right back to me.
We have a grassroots team that rides their frames. To keep everyone on the same page we try to have one point of contact which is currently me. Nothing fancy or special, it just makes it easier on Intense- we don't get special treatment or anything like that.Just curious - but why do you have to call Intense so much?
I figured you were gonna go that way^^ Got it.
Maybe you should add flyboy to your team.??
Ordered my TR450 first photos should be at Eurobike, They are amazing bikes i hereI snapped my rear tri as well during my last practice (of course) run at Windham. I went through the same hassle with them(only 4 weeks) but, finally got it sorted just in time for Killington. My interpretation of their excuse was "blah blah blah blah were stoney West Coasters who can't get our ish together". I even made it easier on them in that I didn't care if they sent me a G3 (which they told me they didn't have available anymore). It's too bad, I have been riding their bikes for years, they are some of the sexiest and slayiest bikes out there. Also had a bad interaction with them regarding their drop outs that I won't get into.
So my next frame will either be a Transition 450 or a Trek Session instead of a M9. Sad really that the last US company just doesn't have it together.
Ordered my TR450 first photos should be at Eurobike, They are amazing bikes i here
Maybe the delay is because they're trying to figure out how to paint ano black?paint a rear triangle ano black
But bought the bike in the usIntense took care of me like I was a familly member,and im in canada.
Okay... someone PLEASE give this shot a 25 degree clockwise turn to the proper angle... it actually looks like you're going down something REALLY steep off some rocks...Intense took care of me like I was a familly member,and im in canada.
You guys realise most of them are at eurobike or wtv.Going out of business maybe?
Here I was trying to figure out how the pinned frenchman turned out to be a semi-retarded rm-poster from quebec.that isn't me that FLORENT PAYET
semi-retarded?Here I was trying to figure out how the pinned frenchman turned out to be a semi-retarded rm-poster from quebec.
I must be,considering I can get my angleset to workHere I was trying to figure out how the pinned frenchman turned out to be a semi-retarded rm-poster from quebec.
That's not what it says here:baught my bike in CANADA p.s they helped me be able to cause all the lbs's I dealth with were rediculous or weren't allowed to sell me IE get me one.
I'm waiting to get my bike I don't have it yet that's just a pic for views,jenson actualy just called to verify my order,she sounded super cute and laughed lots
Us address my man us address,even got free shiping. I go pick it up 1 hour away from canada and bring it home. Allot better then 3500 plus the rpice of a second frame to get the one I wanted localy.
drive side, where the tube welds to the rest of it. we've got one sitting in my shop broken right there.Just curious- where's everyone's swing arm cracking? maybe I need to go check mine.
The angle is correct. Look at the trees.Okay... someone PLEASE give this shot a 25 degree clockwise turn to the proper angle... it actually looks like you're going down something REALLY steep off some rocks...