I did not leave this part out when dealing with Marz.MikeD said:Low b, if you sent a product back to Craig at Avalanche for warranty which had JB weld on the afflicted area, my best guess says that he'd say "no way" to you as well. If you've got that much experience with riding and with gear, you shouldn't have been surprised by Marzocchi's reaction to and denial of your warranty claim.
That's just the way it works with any manufacturer, even if you haven't ridden it in that condition. They just can't be sure and/or take your word for it. I (and even they) understand your desire to get another day out of it as a rider, but you have to understand their position as a manufacturer.
The repairs without consent, well, I can see where you'd be ticked about that...but that's something to address to Marzo privately, I'm sure you'll agree.
You left that really, really important detail about the JB weld out of your initial post, and I don't think that's fair to either those of us on the board OR Marzocchi.
MD
If they came to me and said "Due to your repair this not warrantied" that would be ok.
But the reason they gave is that my wheel was not in the fork correctly.
I know it was.
Today I spoke with at least 3 different people at Marz. 2 were quite freindly and one was lets just say not, but they all kept passing me off. None said the reason there wasnt a warrenty was due to my repair.
It seemed to come down to that they felt there was nothing wrong with the lowers and I had done something to them..Ie having the wheel in wrong.