Marzocchi CS is Crap!!!!
- Thread starter Low_b
- Start date
:angry:Rabie said:
thanks I needed that....D
try calling them again
haha... I have already seen 2 dented 40's......no fork is without it's own set of unique issues...D
Haven't seen any leaking right out of the box. And crashing does not count!!!
I'll call you on your call... Especially since I have had couple of drinks and am too stupid to just walk away.dhtahoe said:
Even though I don't work in warranty, I still make it a point to stay informed. Why? It's my background. I have been a mechanic and a warranty guy for many years in my past jobs. I like to know what's breaking and why. Here is a little inside info.. When we see something like a dropout breaking, we will grab some lowers and try to replicate it. That is how we figure out if it is a widespread QC issue or potential user error. When something like Bryan's fork comes in, the guys will check it out. To be honest, it doesn't make a difference to the warranty guys. They are not on commission like I am. They still get paid if they bill you for the repair or if Marzocchi Italy is paying the bill for the repair. Someone like Ronnie would probably warranty every fork that came in if he could. But, if when Italy sees us doing warranty work on things that is considered a warranty, then he is the guy who has to answer to them too. And the book keepers and QC people keep very close tabs on everything. And I mean everthing.
People want to talk about how much they have to pay... But think about this... This is not like the jewelry store that always seems to have a 50, 60, and even 70% off sales. I really took notice on that over the past several months while shopping for something for a very important woman in my life. Why is this? Because a majority of the companies in our industry have to survive on profit margins that most other companies, look at your computer in front of you for a good example, would be looking for additional revenue sources.
By the way, I believe Bryan's fork left here today (7/15)... He will have a like new fork to ride or sell as he sees fit.
Brian
yes but the ones with the bubbles in the casting were replaced free of charge. as was the dorado x works. i dont see your point here. both companys have good csdhtahoe said:
I have had to deal with Marz on some warranty issues before, and in my experience, they are one of the best in the industry.
Don't give up on them just yet.
Don't give up on them just yet.
Been working 75 to 80 hours a week for the past 6 months. But I missed you monkeys, so i'll start posting more when I have the time.chicodude01 said:
Good to know i've been missed... by you at least...
my warranty issue with MArz blew me away. 888 cracked lower half way down. No Marz distributer in NZ at the time so called Marz USA. They told me they want me back on my bike ASAP and to send it in.
10 days later new lowers arrived at my door on the other side of the world. Postage paid for and all.
That makes me wanna buy more of their product in the future.
10 days later new lowers arrived at my door on the other side of the world. Postage paid for and all.
That makes me wanna buy more of their product in the future.
marz rocks. brian peterson rocks.
i bet it was a casting issue and you are right. unfortuantly marzocchi does not have the quality control of many other smaller companies. marzocchi is the largest mountain bike suspension fork manufacturer in the world. this means that they are bound to have flaws and imperfections. plus casting isn't that hard to mess up im sorry they wont help you out even if it is their fault. but now you have an excuse to get a new fork.
I've had great luck with Marzocchi customer service.
Ronnie has always been the man to talk to when noone else could help me. He has always been a great help, and really cool, I have a hard time seeing him from this side, but everyone has their days.
Brian P has always been nothing but helpful as well.
sorry to hear about your bad experience......
I don't know your tone, but I would def. think a bad tone/vibe would affect your likeliness in getting your way with any human. For future broken products, I would probably go on and recommend not modifying or trying to home remedy any product if you plan on warrantying it with good results.
all that being said, I cracked my drops on my 888 due to using grease on the axle clamp bolts and they still replaced my lowers, I just got it back this tuesday. I got a 66 going off monday, so I'll see how this time turns out.
hope you have better luck with your next fork. I agree with MikeD early on, I have also received great service from manitou.
Ronnie has always been the man to talk to when noone else could help me. He has always been a great help, and really cool, I have a hard time seeing him from this side, but everyone has their days.
Brian P has always been nothing but helpful as well.
sorry to hear about your bad experience......
I don't know your tone, but I would def. think a bad tone/vibe would affect your likeliness in getting your way with any human. For future broken products, I would probably go on and recommend not modifying or trying to home remedy any product if you plan on warrantying it with good results.
all that being said, I cracked my drops on my 888 due to using grease on the axle clamp bolts and they still replaced my lowers, I just got it back this tuesday. I got a 66 going off monday, so I'll see how this time turns out.
hope you have better luck with your next fork. I agree with MikeD early on, I have also received great service from manitou.