Went up to the shoe with noname and WSU DH'er this weekend, and I have to say after how we were treated on Saturday it will be the last time we ever spend money there.
The DH was cool, but when they decided to kill the DS on Saturday, the original response was "NO REFUNDS!" I add caps to show just how asshat the events guys there were.
Two dickweeds come to mind as to why I won't be going back...
First there was Traven (I think that's his name) who was the Race Manager for the weekend. He chose to kill the DS because "its too wet and there's erosion on the course." We were fine with this, though the Sea Otter was run in much worse conditions this year, but we wanted our money back. We had driven 8 hours in the rain, had wasted money on the hotel room, all of that, so we didn't feel like letting Snowshoe "liberate" $15 more of our money. We were told that we could have our fees extended for the next race, which for two of three of us was not an option. While we tried to explain this in a calm, rational manner, Traven just walked away when we told him that pushing our fees to the next race was unacceptable.
Second was the "Event Manager" Jason. When asked for our money back for the DS, he got really combative telling me how "there isn't a venue in the country that would give you your money back" and then attempting to explain law to me. He decided that since we signed a "waiver" that there was no contract for a race, and that we could go stick our thumbs up our collective asses. When we asked to speak again to Traven he refused to come speak to us. Nice way to run a race!
We finally had to go make a lot of bad noise down at the customer service center. After explaining to the very nice girl at the center, Desiree, that what they were doing was tantamount to theft, she got on the horn with the mountain manager and got us our money back.
We found it amusing that today after someone evidentally explained the laws of contract to Traven and Jason that everyone was offered a refund of their money, or the option of letting the mountain keep the $$$ and gaining 10 points in the series.
Nothing for nothing, but when I am taking time off work, driving out to the venue when gas is $3 a gallon, and spending $90 a night for a $40 a night hotel room, being treated like this by the employees of Snowshoe promises that I will never spend another dime on that mountain. Kind of bums me out, looked like a good series, but I am not going to give one red cent to a place that employs sh!theels like I ran into this weekend.
Just something to think about when choosing your races...
The DH was cool, but when they decided to kill the DS on Saturday, the original response was "NO REFUNDS!" I add caps to show just how asshat the events guys there were.
Two dickweeds come to mind as to why I won't be going back...
First there was Traven (I think that's his name) who was the Race Manager for the weekend. He chose to kill the DS because "its too wet and there's erosion on the course." We were fine with this, though the Sea Otter was run in much worse conditions this year, but we wanted our money back. We had driven 8 hours in the rain, had wasted money on the hotel room, all of that, so we didn't feel like letting Snowshoe "liberate" $15 more of our money. We were told that we could have our fees extended for the next race, which for two of three of us was not an option. While we tried to explain this in a calm, rational manner, Traven just walked away when we told him that pushing our fees to the next race was unacceptable.
Second was the "Event Manager" Jason. When asked for our money back for the DS, he got really combative telling me how "there isn't a venue in the country that would give you your money back" and then attempting to explain law to me. He decided that since we signed a "waiver" that there was no contract for a race, and that we could go stick our thumbs up our collective asses. When we asked to speak again to Traven he refused to come speak to us. Nice way to run a race!
We finally had to go make a lot of bad noise down at the customer service center. After explaining to the very nice girl at the center, Desiree, that what they were doing was tantamount to theft, she got on the horn with the mountain manager and got us our money back.
We found it amusing that today after someone evidentally explained the laws of contract to Traven and Jason that everyone was offered a refund of their money, or the option of letting the mountain keep the $$$ and gaining 10 points in the series.
Nothing for nothing, but when I am taking time off work, driving out to the venue when gas is $3 a gallon, and spending $90 a night for a $40 a night hotel room, being treated like this by the employees of Snowshoe promises that I will never spend another dime on that mountain. Kind of bums me out, looked like a good series, but I am not going to give one red cent to a place that employs sh!theels like I ran into this weekend.
Just something to think about when choosing your races...