question -
if they came back w/ complete but non-blue frame + swingarm, would you have kept it?
if they came back w/ complete but non-blue frame + swingarm, would you have kept it?
Titus broke my heart (sorry, long post)
- Thread starter MtnBikerChk
- Start date
well that was their initial offer, so yes.
I read his response and of course that stuff happens. I see it everyday.
But for some reason still no move to make right with their promise.
Like I said at every turn they have done the wrong thing. It's shocking.
But for some reason still no move to make right with their promise.
Like I said at every turn they have done the wrong thing. It's shocking.
Why would his post make you want to sell it?Up until I read Jeff's post I was resigning myself to keeping it. Now if I can find a way to get most of my money out of it (ebay or something) I'm going to replace it.
Anybody want to buy a slightly used small ML?lthumbsdown:
The frame you have know is better then what you bought, if I was you I'd be happy.
Seriously? If you were told you were going to be given a new frame and four months later they changed their minds, you'd be happy?
the key issue seems to boil down to not standing one's word (in this case, Titus), and really has no bearing on functionality of the bike, right? Titus inspected the front triangle and surmised no damage; would you agree? would a new (grey) front triangle ride any better?
as far as the 4 months go, how many missed riding opportunities were there? once Titus heard 'ski season', this likely sank to the bottom of the priority pile.
finding an FS frame which fits and rides well isn't the easiest thing, esp for shorter riders where choices are more limited. if you really like the way the bike rides, personally i'd forget the failed promises and just ride the bike. if it's gonna gnaw at you, sell it and move on. the inclusion of the socks will just sweeten the ebay deal.
as far as the 4 months go, how many missed riding opportunities were there? once Titus heard 'ski season', this likely sank to the bottom of the priority pile.
finding an FS frame which fits and rides well isn't the easiest thing, esp for shorter riders where choices are more limited. if you really like the way the bike rides, personally i'd forget the failed promises and just ride the bike. if it's gonna gnaw at you, sell it and move on. the inclusion of the socks will just sweeten the ebay deal.
Wow. This really sucks to hear. I was under the impression that Titus was one of the good guys. I really liked their line of bikes as well, but considering how hard I am on things, and that this is what people are put through, I wont be buying one, that's for sure.
The problem is that the front triangle will continue to chip and peel as it gets ridden more. Their answer for this was for MBC to pay $150 in a couple years for a new paint job. Sure, the bike still functions fine, but would you really be ok with a paint job that chips and peels (I'm not talking about your typical bike wear)?
knowing MBC said 'no hurry', and it was winter and the part of the bike that had a problem was replaced...yup I'd be happy.
i have to admit i like the naked rear triangle better than the painted one... but maybe i am just used to seeing it like that on my bikes.
I guess that's what I get for trying to be accomodating - knowing they were "bending the rules" for me - guess I learned a lesson.
It must be my fault.
Okay last one...
Maybe if you just relaxed and learned to like getting screwed it might help. I'm sure IAB would appreciate it.....
just save your coin for a custom built exogrid motolite... no paint to worry about.
Why shouldn't the company actually step up to the plate and take some initiative, even if the customer isn't pressuring them for it?
A halfway decent customer service guy would have taken "no hurry" to mean "I'm not pressuring you to do it this week" and would have moved forward to resolve the issue.
boy there is a huge difference between manufactures... remeber that one Monkey who bought a bike not intended for how he wound up using it for? i think he broke the frame and when the manufacturer learned about it, they gave him a new frame but one that was designed for how he was going to use it...
huh? whats your fault
lack of communication & **** happens.
Did MBC say how many times she called Titus? When I had a frame issue I was calling (or emailing) IH 1 or 2 times per week.
That MTBR thread has become a free-for-all.
MBC was told to let the shop handle it so I emailed them every other week or so.
I am proud yet somehow disappointed at the restraint
s have shown in this thread.
well if it make you feel better, loco has waded into the fray on mtbr...I am proud yet somehow disappointed at the restraint
I think what you meant to say was this:I am proud yet somehow disappointed at the restraint
Oh no she just referred to herself in the third person.
is that some sort of challenge?Westy said:
"if you can dodge a wrench, you can dodge a ball..."
I am proud yet somehow disappointed at the restraint
I was thinking Titus should be thankful that they are dealing with MBC and not laura.
Mtbr N8 is very different from Ridemonkey N8.
To be fair the MTBR guy is actually n8! I'm guessing RM n8 is n8!'s mildly retarded twin brother.
i noticed that he hasn't started a single thread in this forum:
http://forums.mtbr.com/forumdisplay.php?f=88
how can *we* get so lucky?
http://forums.mtbr.com/forumdisplay.php?f=88
how can *we* get so lucky?
I tried reading that forum once and my blood started hurting.
There's a liberal version of N8 over there...Wasatch Walt or something.
your lucky. i sent a zaskar to them, they never sent anything back...
I have a blue Moto of the same vintage as yours hanging on my ceiling. Brand new and never ridden. If it is the same size as yours (mine is a small) I will swap it for your current frame with the polished rear at no charge. I'll do this to make a Titus customer happy.
Slarts
The Bike Shop That Dare Not Speak Its Name
chris@roaringmousecycles.com
Slarts
The Bike Shop That Dare Not Speak Its Name
chris@roaringmousecycles.com